Business Process Outsourcing Featured Articles
Business Process Outsourcing Week in Review
Time to kick off a long weekend with a news recap. For this week in review edition, let's look at the latest headlines in business process outsourcing.
[ Read More ]05/25/2013- Alorica Scores CenturyLink Contract, Expands Kansas Call Center
Alorica, a provider of business process outsourcing solutions, has recently revealed that it has signed a contract with CenturyLink and will be adding additional positions to its Topeka, Kan. call center.
[ Read More ]05/23/2013 - Tangoe Signs Software Development Cooperation Agreement with SAP
Tangoe, Inc., a global provider of mobile communications lifecycle management (CLM) software and related services, has signed a Software Development Cooperation Agreement (SDCA) with SAP AG for collaboration on mobile security and management solution.
[ Read More ]05/23/2013 - Third Wave Business Systems Collaborates with BOARD International
Third Wave Business Systems, a SAP Business One implementation and development partner, announced a new strategic collaboration with BOARD International, a provider of solutions in the business intelligence and performance management sector in which Third Wave has become the only North American distributor of BOARD to SAP Business One clients.
[ Read More ]05/23/2013 - StoneRiver's Subsidiary to Acquire CSC's Flood BPO
StoneRiver, a company that provides technology solutions and services to insurance carriers, agents and broker-dealers, recently announced that its subsidiary, National Flood Services, is all set to acquire the flood insurance business process outsourcing ("Flood BPO") unit of CSC.
[ Read More ]05/21/2013 - Alorica Recognized with MVP Quality Award for Commitment to Superior Customer Service
Excellent customer service stories quickly go viral (See: Samsung's Galaxy S III cartoon dragon) and they are stories everyone loves to hear. Unfortunately, the same goes for negative customer experiences. The customer experience should be a top priority for businesses of all industries - creating a loyal customer base means providing superior quality and differentiation from your competition.
[ Read More ]05/20/2013 - Optum and HealthEdge Launch Business Process Outsourcing Services
Optum unveiled a portfolio of technology-enabled business process outsourcing services that were designed to help healthcare payers enhance their core administrative operations, and adapt to market changes cost effectively.
[ Read More ]05/20/2013 - Business Process Outsourcing Week in Review
Turning to a provider of business process outsourcing solutions benefits companies in many ways - it is a cost-effective solution, for one. It also enables company officials to focus on their core business needs by putting business processes, such as customer experience management, in the hands of experts. Here are the top stories in the business process outsourcing space this week.
[ Read More ]05/18/2013 - Tulsa Branch of Alorica Adds 75 New Jobs
Tulsa, OK- Call-center based company Alorica has just added 75 new jobs at its south Tulsa office in the Cityplex towers. This hiring cycle is to augment the 300 employees already working there.
[ Read More ]05/16/2013 - Accenture Signs Business Process Outsourcing Agreement with Swedish Steel Manufacturer
Accenture, a global management consulting, technology services and outsourcing company recently entered into a business process outsourcing agreement with SSAB, a major Swedish steel manufacturer.
[ Read More ]05/14/2013 - BT and Standard Life Win Outsourcing Partnership of the Year
In just the first year of a five-year deal, BT and Standard Life recently won the 'Outsourcing Partnership of the Year' award. BT was contracted by Standard Life via a five-year outsourcing deal to manage its communications infrastructure and the agreement included the delivery and management of a BT Connect Local Area Network (LAN) and Wide Area Network (WAN). It also covered IP Telephony, contact centers, Contract Management, Service Management and the transition of the infrastructure to BT's …
[ Read More ]05/13/2013 - Ann Michaels and Associates to Launch Two New Services to Equip Customers with Engaging Experiences
Ann Michaels and Associates, a customer experience management firm, is planning to unveil the Customer Engagement Console and Mobile Feedback programs at the upcoming National Restaurant Show. The new services are designed to equip customers with engaging experiences.
[ Read More ]05/13/2013 - R. R. Donnelley & Sons Unveils Cloud-Based Document Management Platform
R. R. Donnelley & Sons Company, a global provider of integrated communications, has unveiled Roundtable, a cloud-based document management platform designed to enhance the speed and security of global business collaboration. Officials with R. R. Donnelley said that the Roundtable solution provides clients with a platform to securely manage and share content internally as well as externally with professional advisors, counsel and consultants.
[ Read More ]05/13/2013 - Now Hiring: Alorica Creates Customer Service, Tech Support Jobs in Tulsa
Alorica, a provider of business process outsourcing and customer management solutions, prides itself on top-notch customer representatives who deliver superior customer experiences. In addition to providing customer service, Alorica helps clients enhance brand loyalty, increase operational efficiencies, expand growth potential and offers flexible staffing options to handle high, low and seasonal call volumes.
[ Read More ]05/13/2013 - TMCnet Business Process Outsourcing Week in Review
This week in the business process outsourcing space we saw platform announcements, company partnerships strengthened and market analysis.
[ Read More ]05/11/2013 - TriCore Improves Efficiencies for UNO's Global Business
UNO Restaurant Holdings Corporation (UNO) has expanded its relationship with TriCore Solutions to implement, host and support TriCore's Oracle E-Business Suite R12 environment.
[ Read More ]05/08/2013 - Malaysian BPO Sector on the Path toward Upgrade and Modernization
In the face of rising competition from neighboring Asian countries, especially Philippines, the Malaysian BPO industry has identified a need for adopting an improvement-focused strategy. Accordingly, The Customer Relationship Management and Contact Centre Association of Malaysia (CCAM) has brought on COPC Inc, a Texas-based international customer service consulting firm for consultations. The COPC recommendations are expected to equip the country with an improved BPO structure and framework and …
[ Read More ]05/08/2013 - O2 Deploys Vitria's Operational Intelligence
Intelligent business process management solutions, such as Operational Intelligence (OI), always come in handy while resolving multiple challenges across the business, including the challenges related to customer experience.
[ Read More ]05/08/2013 - AlphaTrust Rolls Out PRONTO Enterprise Platform eSignature Process Automation Solution
The PRONTO Enterprise platform, suitable for full, enterprise-wide eSignature process enhancement, has recently been rolled out by AlphaTrust Corporation, a pioneer in eSignature technology.
[ Read More ]05/08/2013 - Forrester Recognizes Appian for Business Process Management Suite
Appian, a company that provides modern business process management (BPM) software, recently revealed that research firm Forrester Research, Inc. has named the company a leader in its new report: "The Forrester Wave: Smart Process Applications, Q2 2013".
[ Read More ]05/08/2013 - TMCnet Business Process Outsourcing Week in Review
This week, the Business Process Outsourcing community kicked off the first days of May with a flurry of news. Let's examine some of the new products and initiatives that bloomed in BPO this week.
[ Read More ]05/04/2013 - Stream Enterprise: A Shared Services Offering to Deliver High-Quality BPO Services
Stream Global Services is set to enhance the capabilities of its global business process outsourcing with introduction of Stream Enterprise, an innovative shared services offering. This new shared service offering will benefit small and midsize organizations in Europe.
[ Read More ]05/03/2013 - Survey Shows Effective Records Program is Critical for Effective Governance
Based on a recent survey of executives from a range of businesses, managed services provider Canon Business Process Services issued a report titled "On the Record: Is Your Organization's Records Management Program Providing High Value or High Risk?" The report shows that only 15 percent of executives surveyed said that their organization has implemented a risk assessment to determine appropriate retention periods for their records.
[ Read More ]05/01/2013 - CEDRUS Simplifies IBM Business Process Automation Application Development
CEDRUS, a provider of business process automation (BPM) solutions, announced the launch of DreamFace for IBM BPM, a new offering that addresses the complex application development issues with IBM BPM.
[ Read More ]04/29/2013 - NEC Partners with Desktone, Launches Desktop as a Service (DaaS)
NEC Corporation of America (NEC) and Desktone, Inc., a company who pioneered Desktops as a Service (DaaS), have come together to provide cloud-hosted virtual desktops. NEC will leverage the Desktone Platform, the one and only multi-tenant virtual desktop platform engineered for service providers, to deliver cost-effective, full-featured Windows desktops to any device.
[ Read More ]04/29/2013 - Legazpi City Seeks to Meet BPO Demand
Legazpi City, a component city and capital of the province of Albay in the Philippines, is stepping up its efforts to power to the country's business process outsourcing (BPO) at the height of shortage in talent plaguing the industry.
[ Read More ]04/29/2013 - Seven Golden Rules of IT Offshoring
Following last week's offering from CIO.com of seven lessons of the IT offshoring pioneers who navigated a changing IT offshoring terrain and learned the tricks of the trade, Computerworld offers seven more insights taken from nearly two decades of experience with the field.
[ Read More ]04/29/2013 - Business Process Outsourcing Week in Review
This week in the business process outsourcing space, we saw product announcements, agreements signed, patents granted and awards received.
[ Read More ]04/27/2013 - Eze Software gets patent for RealTick EMS
Eze Software Group, a provider of global investment technology, announced that it has been issued a patent for its execution management system, the RealTick EMS. The Patent numbered 8,352,353 by United States Patent and Trademark office covers the proprietary technology and methodology for the staging of electronic orders into a neutral (aggregation) account for execution.
[ Read More ]04/25/2013 - Kofax Helping US-based Organization Streamline Accounts Payable Operations in Latin America
Kofax, a provider of smart capture and process automation software and solutions, has revealed that its Capture, Transformation Modules and MarkView software are helping a U.S.-based security services company to automate and streamline its accounts payable (AP) operations in Latin America.
[ Read More ]04/25/2013 - Aegean Airlines Chooses Discover The World Marketing To Represent Them In Ukraine
Discover the World Marketing, which distributes brands across all the major sectors of the travel industry covering airlines, hotels, car rental, tourist boards and technology products and services , has added Aegean Airlines, Greece's largest international airline and Star Alliance member, to its clients list. Aegean, who operates 35 international and 24 domestic routes, will use Discover's services for handling its sales and marketing efforts in Ukrain.
[ Read More ]04/24/2013 - OpTier to Unveil APM SaaS Product
On April 30, OpTier will unveil its latest cloud-based, analytics-driven, enterprise class Application Performance Management (APM) offering, OpTier SaaS. OpTier is a major organization in APM and complete Big Data Analytics.
[ Read More ]04/24/2013 - Alorica Awarded CRM Excellence Award for Customer Management Success
Alorica is a provider of business process outsourcing and customer management solutions that span the entire customer lifecycle, from acquisition to retention, across all different industries. Its customer relationship management Helix solution is a suite with unique Web-based architecture that bridges CRM support from the front-end to the back-end and across the entire enterprise. It's comprised of service automation solutions, salesforce automation solutions, e-business solutions, e-procuremen…
[ Read More ]04/24/2013 - Lavastorm Analytics Team with MphasiS to Help Customers Turn Big Data into Actionable Insights
Agility and flexibility are becoming key requirements in any business. Organizations today are striving to create an analytic culture where self-service analytics is a cornerstone of the infrastructure. There is a critical need for such solutions that can help them in managing more data, respond with more speed, adapt to more change and support more decision makers.
[ Read More ]04/24/2013 - Alorica Continues Global Growth with $250M Call Center in Dominican Republic
While many companies and industries cringe when they think of what today's economy has done to their budgets and revenue, the call center industry doesn't seem to be one of them. Both in the U.S. and abroad, the call center industry has been seeing growth. Alorica, a provider of business process outsourcing and customer interaction solutions, recently added a new $250-million facility in the Dominican Republic, which is expected to create more than 1,000 jobs.
[ Read More ]04/22/2013 - TMCnet Business Process Outsourcing Week in Review
This week in the business process outsourcing space we saw Canon Business Process Services, SAS and ClearStar get involved in the management of criminal records, fraud detection and best practices for effective governance, risk management and strategic decision making. Also, Alorica's CMO, Amit Shankardass, presented at a Frost and Sullivan event on humanizing technology to offer a great customer experience.
[ Read More ]04/20/2013 - Pegasystems Unveils Latest Version of N-B-A Marketing Solution
Pegasystems Inc., a major player in Business Process Management (BPM) and a provider of Customer Relationship Management (CRM) solutions, has unveiled latest version of its Next-Best-Action Marketing (N-B-A Marketing) solution.
[ Read More ]04/17/2013 - ClearStar Automates the Processing of County Criminal Records
Recently it was revealed that ClearStar is now fully automating the processing of county criminal records with the release of CourtMojo, a solution that significantly cuts down the amount of time taken to retrieve information directly from a public record terminal.
[ Read More ]04/17/2013 - Alorica CMO to Present on Humanizing Technology to Enhance the Customer Experience
Think about how many things in our lives don't require human interaction anymore. The common theme we're seeing is that technology is replacing the human factor; Redbox and Netflix have replaced Blockbusters, services like iTunes and online streaming services have replaced record stores and E-ZPass has all but replaced toll booth workers. When it comes to the call center, does this growth in technology mean the death of the agent?
[ Read More ]04/16/2013 - SAS Analytics to Help Kentucky Combat Deceitful Payments
SAS, a provider of business analytics software and services, claimed that the SAS Analytics will be helping Kentucky's drive to detect fraud and combat deceitful payments statewide in areas such as Medicaid, temporary assistance, food stamps and more.
[ Read More ]04/15/2013 - Canon Business Process Services Highlighted at Maryland Conference
Under constant pressure to improve business performance, many companies look to increase efficiency and reduce the cost of their document management processes. Canon Business Process Services is a Six Sigma organization, providing managed services and technology.
[ Read More ]04/15/2013 - TMCnet Business Process Outsourcing Week in Review
Business process outsourcing involves tasking duties such as the call center to third-party organizations. While the call center continues to play a critical role in the success of these businesses - it is usually the first touchpoint for customers trying to get in contact with a company - we can't help but wonder if technology will eventually replace the call center agent.
[ Read More ]04/13/2013 - Alorica Opens New Customer Support Center in the Dominican Republic
While the world economy hasn't exactly been robust as of late - and this is an understatement - there are several growth areas when it comes to jobs. One of these bright spots has been the call center industry, both in the U.S. and abroad.
[ Read More ]04/12/2013 - UPS and SunTrust Leverage Ariba Network: E-invoicing Jumps to a New Level
Technology has advanced, and companies have progressed in automating their contract management processes, but because contracts are not being leveraged, savings leak and millions of dollars are lost - not to mention the compliance risks. To prevent millions of dollars in contract leakage from rogue spend, and to improve compliance while ensuring that savings reach the bottom line, UPS and Sun Trust Banks have entered into an alliance with Ariba, a SAP company reputed for its e-invoicing and d…
[ Read More ]04/09/2013 - Will Technology Replace the Call Center Agent?
Technology innovations have become so advanced that a lot of tasks have eliminated the need for human interaction. E-ZPass is quickly taking over toll booth workers, Redbox and Netflix have all but replaced Blockbusters and movie stores, iTunes, Spotify, Pandora and other online streaming services dominate the music selling industry and robots have taken over the manufacturing industry. With the common theme seeming to be that technology will ultimately replace the human factor, does this apply …
[ Read More ]04/08/2013 - Alorica Continues to Grow - Now Hiring 200 Employees in Colorado Springs
Alorica is hiring 200 people in two months at its Colorado Springs location due to expanding opportunities with recent client growth and employee promotions - the company has promoted 63 team members internally just over the past quarter.
[ Read More ]04/08/2013 - SmartStream's TLM Corona Helps Oddo Switzerland Increase Operational Efficiency
Financial firms all over the world are facing challenges, and are struggling to get better control of operational risk and also create greater transparency of actual cash balances, as this will allow the institutions to capitalize on market trends and still remain competitive in an evolving global environment.
[ Read More ]04/08/2013 - There's More to an Outsourcing Operation Than You Think
When companies outsource, they want the same results that they would otherwise have with an in-house team. This means that you have to mold into your partner's culture and ensure that they're getting the work they asked for. There are a number of things you can do to go in the right direction.
[ Read More ]04/04/2013 - Alorica Recognized as Large Employer of the Year in Durant, OK
Your call-center efficiency is only as strong as your weakest agent, but for business-process-outsourcing provider Alorica, there doesn't seem to be any. The company recently received the Large Employer of the Year Award in Durant, OK, for its positive economic impact in the local area and its efforts in the community through volunteer hours and charitable contributions.
[ Read More ]04/03/2013 - JP Morgan Chase Moves Jobs to Manila
To cope with the difficulties of a hostile economic climate, companies within the United States have been adapting in two ways: They make investments in solutions that save them money in the long run, or, more popularly, they move parts of their business to countries that have more feasible laws and tax structures.
[ Read More ]04/03/2013 - Zensar Technologies Makes Rebranding Announcement
Zensar Technologies recently announced the rebranding of Akibia, Inc., as Zensar Technologies. This announcement is in line with the final phase of the strategic acquisition of Akibia which began in November 2010. The company has also appointed a number of key executives to the Infrastructure Management Services business. Vivek Gupta will serve as Chief Executive Global IM business, while Doug Fallon takes over as VP of US Sales.
[ Read More ]04/03/2013 - SurePayroll Releases Results of March 2013 SurePayroll Small Business Scorecard
SurePayroll recently announced that results of the March 2013 SurePayroll Small Business Scorecard. The results show that the month-over-month hiring plunged 0.2 percent while the average paycheck saw a 0.1 percent dip. However, as compared to last month, small-business owners' optimism has gone up 68 percent from last month's 59 percent. SurePayroll is a wholly owned subsidiary of Paychex.
[ Read More ]04/03/2013 - India's BPO Sector Exports are on the Rise
In spite of the global economic crisis, India's exports from the business process outsourcing (BPO) sector are expected to have grown to $17.8 billion in the past year, according to the country's Parliament on Tuesday.
[ Read More ]04/03/2013 - CGI Expands Global Presence after Logica Acquisition
CGI Group has launched the updated brand for its United Kingdom operation following the company's acquisition of Logica. Logica will be folded into the CGI brand, which will create a new global information technology and business process services frontrunner with 71,000 professionals in 40 different countries.
[ Read More ]04/02/2013 - Alorica Hiring 150 Workers, Becomes Largest Employer in Union County, SD
The call center is a critical part for any business; it is usually the first point of contact for customers interacting with company representatives and has a big responsibility to deliver an excellent customer experience, every time.
[ Read More ]04/02/2013 - The Importance of Analytics and Digital Technologies in Life Sciences
An Accenture study published earlier this year revealed that U.S. companies in all industries have realized the importance of analytics within customer service. In addition, the findings of another Accenture Technology Vision 2013 highlight how social media mobile computing analytics together with the cloud is transforming the way businesses operate.
[ Read More ]04/02/2013 - Vodaphone Bets the 'Pharm' on Wireline Data Services in India
Wireline technology faces multiple obstacles in today's marketplace. First, consumers want services beyond downloads and voice. They want video, music, interactivity and other rich experiences.
[ Read More ]04/02/2013 - TMCnet Business Process Outsourcing Week in Review
In today's economy, companies are doing everything they can to stay within budget, choosing cost-effective solutions while still providing the best possible services. Business process outsourcing enables organizations to do this by taking on the responsibility for various required tasks that take away from companies focusing on their core business needs and goals. Here are the top stories in the industry this week.
[ Read More ]03/29/2013 - Connectyx Enters into Management Consulting Contract with Kansas City-based Healthcare Group
Connectyx Technologies Holdings Group, Inc, a Healthcare Business Process Outsourcing (BPO) Company specializing in personal healthcare product and services, recently announced that it has signed a management agreement with Global Medical Direct, Midwest Medical Services, and Complete Medical Homecare (GMD). Global Medical Direct is a specialist provider of diabetic supplies, diabetic shoes/inserts, insulin pumps and pharmacy medications.
[ Read More ]03/28/2013 - JPD Financial Continues to Expand Business Operations with New Customers in Europe
JPD Financials recently announced that its international business reach is continuing its upward growth trend across Europe. A number of new European customers and clients of the company have decided to extend their existing contracts for leveraging JPD's Vendor Credit Recovery Service.
[ Read More ]03/28/2013 - Bingham Picks DTI to Provide On-Site Management Services in its Law Offices
Bingham McCutchen LLP has selected DTI for providing a full suite of on-site management services in all its law offices across the United States.
[ Read More ]03/27/2013 - New Integrations for ABUKAI with Dropbox, Google Apps and LinkedIn
ABUKAI is a vendor that uses what it refers to as Actionable Business Productivity. Its goal is to make your life easier based on new business thinking, simpler user interfaces and support by the latest technology.
[ Read More ]03/26/2013 - QualiSystems' TestShell Framework Installed in more than 5M Devices
Test and lab automation software solution provider, QualiSystems, recently revealed that its TestShell Framework currently manages more than five million devices in test labs around the world. The TestShell Framework allows engineers to inventory, control, schedule and provision all network, storage and computing elements within a test lab environment.
[ Read More ]03/26/2013 - DTI Partners with Wipro Technologies
DTI, a private independent provider of e-discovery, managed document review and facilities management services, recently partnered with Wipro Technologies, a provider of information technology, consulting and outsourcing, to provide mission-critical services to clients on a global basis.
[ Read More ]03/25/2013 - TMCnet Business Process Outsourcing Week in Review
Customers today demand constant, ready access to companies through any medium of choice. Whether it's via social media, E-mail, voice, Internet or texting, consumers expect companies to be active on any platform they use on a day-to-day basis. In a recent video, Alorica and Frost & Sullivan executives discuss the customer experience and how successful companies are setting new standards as customers demand new levels of service.
[ Read More ]03/23/2013 - How to Meet the Customer Service Expectations of the Tech-Savvy Consumer
Alorica is a provider of business process outsourcing solutions and focuses on delivering solutions for the entire customer lifecycle. In a recent video, Mabel Rodriguez, senior vice president, Client Services and Operations at Alorica and Frost & Sullivan analysts Stephen Loynd and Michael DeSalles discuss the customer experience and how successful companies are setting new standards as customers demand new levels of service.
[ Read More ]03/22/2013 - camunda Divides Activiti to Launch Open Source Platform for BPM
The Business Process Management (BPM) arena is one of the most important aspects of business today, which needs consistent development and advancement to cope with the ever increasing market pressures to grow and expand. camunda, a provider of advanced software solutions, has introduced an Open Source platform for business process automation named camunda BPM.
[ Read More ]03/21/2013 - Alorica Creates Trusting Relationships, Delivers Results and Believes in Creating Opportunities
Alorica is a provider of business process outsourcing solutions that span the entire customer lifecycle. It serves customers across multiple industries, including automotive, healthcare, technology, telecommunications, energy and utilities, financial services and media and entertainment. However, there are many players in the business process outsourcing space. So, what makes Alorica worth choosing?
[ Read More ]03/19/2013 - Telepak Expands Use of NetCracker's BSS/OSS Suite
Telepak Networks is supporting the implementation of an end-to-end Service Order Management system by expanding the use of NetCracker's BSS/OSS solutions suite. This expanded use will not only enable automated service fulfillment, but allow faster order processing with a higher degree of accuracy.
[ Read More ]03/19/2013 - TMCnet Business Process Outsourcing Week in Review
Business process outsourcing involves turning to a third party organization to cover operations and responsibilities while allowing businesses to focus on their core business needs and goals. Here are the top stories in the industry this week.
[ Read More ]03/16/2013 - Formtek to Provide University of Michigan with Document Management System
Document and content management solutions provider, Formtek, has signed a contract with the University of Michigan to provide a Document Management System for use by the University's Space Physics Research Laboratory. The initial term of the contract is one year.
[ Read More ]03/15/2013 - Kofax Launches Kofax Transformation Modules v6.0
Kofax, a provider of smart process applications for business critical customer interactions, stated that its newly released Kofax Transformation Modules 6.0 (KTM) is built with new capabilities that let users easily extract content from unstructured documents, which in turn enables greater automation for information intensive business processes.
[ Read More ]03/14/2013 - Hexaware Opens Third Global Deliver Center in Mexico
Hexaware recently announced that it has opened a new Global Delivery Center (GDC) in Saltillo, Mexico. The inauguration ceremony of the company's third GDC was hosted by company executives; R V Ramanan, executive director & president - Global Delivery and Amberin Memon, chief people officer.
[ Read More ]03/14/2013 - Overgroup Consulting Opens New Engineering Hub in Atlanta
Overgroup Consulting, one of the most successful software firms in Florida, recently opened an engineering Hub in Atlanta, GA. Overgroup's new engineering office, located near Georgia Tech and housed in the BB&T Building at Atlantic Station Midtown, is surrounded by numerous other technology giants. Midtown Atlanta is an area recognized for its office, retail and condominium redevelopment.
[ Read More ]03/12/2013 - PACE Integrates Aras PLM Solution into its Lifecycle Solutions
PACE Aerospace Engineering and Information Technology GmbH, a global provider of intelligent software solutions for the aircraft industry, has joined the Aras Partner Program and as a result will integrate the Aras PLM solution suite into its comprehensive lifecycle solutions.
[ Read More ]03/11/2013 - PetSmart Selects GSI Commerce to Drive Its Omnichannel Strategy
GSI Commerce, an eBay Inc. company, and PetSmart, a large specialty pet retailer of services and solutions for pets, have extended their on-going partnership with the announcement that GSI Commerce will now support the omnichannel strategy of PetSmart. Under the terms of the new contract, GSI Commerce will provide the pet retailer with webstore, fulfilment, and customer service solutions.
[ Read More ]03/11/2013 - Business Process Outsourcing Week in Review
Business process outsourcing reassures companies that their customer service is in the hands of an expert. And this week in the business process outsourcing space, we have seen just how much these solutions can improve employment rates and enhance overall user capabilities through new partnerships.
[ Read More ]03/09/2013 - Rise in Sri Lanka Software and Business Process Outsourcing Workers
According to The Sri Lanka Association of Software and Services Companies (SLASSCOM) and PricewaterhouseCoopers (PwC) salary and benefits survey for 2013, there has been a steady increase of seven percent in the number of Sri Lanka's major export software and outsourcing firms over the last three years.
[ Read More ]03/06/2013 - NIIT Deploys WOS for Cathay Pacific Services
NIIT Technologies Ltd., an IT solutions organization servicing customers in North America, Europe, Middle East, Asia and Australia, recently announced that it has successfully deployed the Warehouse Operating System (WOS) to manage cargo handling operations of Cathay Pacific Services Limited (CPSL). NIIT has implemented the WOS at Cathay's new cargo terminal and will provide an extensive range of cargo handling services to customers, a statement said.
[ Read More ]03/06/2013 - Qualfon Acquires Business Process Outsourcing Firm Data Control Group
Qualfon, a business process outsourcing (BPO) and call center service provider, has acquired the Data Control Group (DCG), a business process outsourcing firm specializing in back-office business processing solutions.
[ Read More ]03/05/2013 - Infosys Onshore Business Process Outsourcing Unit to Add 200 Jobs in Metro Atlanta Area
Global information technology (IT) and business process outsourcing major Infosys announced plans to add approximately 200 new jobs in the next fiscal year at its Cumberland location in Cobb County, Atlanta. Infosys plans to set up an onshore operations center in Cobb County that delivers high-end business process outsourcing services to North American clients.
[ Read More ]03/04/2013 - Aztec Named MaxxVault Reseller Partner
MaxxVault and Aztec Equipment are teaming up, with Aztec gaining authorization as a MaxxVault Platinum Reseller Partner. Aztec can now help sell and deploy the tools and solutions MaxxVault has to offer, helping it reach new customers and widening Aztec's offerings.
[ Read More ]03/04/2013 - TMCnet Business Process Outsourcing Week in Review
Business process outsourcing reassures companies that their customer service is in the hands of experts. This week in the business process outsourcing space, we have seen just how much these solutions have helped provide great customer experiences and even career opportunities.
[ Read More ]03/02/2013 - Brazil's Contact Center Outsourcing Services Market Requires Analytic Technologies
Frost & Sullivan has unveiled its latest report, 'Update on the CRM BPO and Contact Center Outsourcing Services Market in Brazil'. With an increasing requirement for instantaneous communication offerings and incorporated end-to-end customer affiliation services, a rising number of organizations are preferring third-party contact centers.
[ Read More ]02/27/2013 - iGATE Controls Third Party Administration Business with InsPro Enterprise
InsPro Technologies, a provider of out-of-the-box policy administration systems for insurers and TPAs, claimed that iGATE deployed its InsPro Enterprise application suite in order to gain complete control over Third Party Administration (TPA) business.
[ Read More ]02/27/2013 - CloudLock Debuts Community Trust Rating
Often, companies have a problem of riches when it comes to cloud based applications. But all those apps may not be good for a company and it may have a tough time trying to decide which app to use and which app to avoid.
[ Read More ]02/27/2013 - Now Hiring: Customer Service, Management and Support Staff for Alorica
Alorica is seeking employees to take inbound customer service calls and select management and support staff team members in its West Mifflin, PA office.
[ Read More ]02/26/2013 - Alorica CEO Talks AloriCares, a Tough Economy and Adapting to Technology Trends to Deliver Optimal Customer Experiences
Recently, Andy Lee, Alorica's chief executive officer, sat down with Michael DeSalles, principal analyst at Frost & Sullivan, to highlight AloriCares, Alorica's home agent program, and discuss the company's future. Lee started Alorica in 1999 in an effort to solve the issue of the customer experience in the computer industry.
[ Read More ]02/26/2013 - TMCnet Business Process Outsourcing Week in Review
Business process outsourcing reassures these companies that their customer service is in the hands of expert. And, this week in the business process outsourcing space we have seen we have seen just how much these solutions have helped provide great customer experiences.
[ Read More ]02/23/2013 - BPO Sector in The Philippines Interests Swedish Firms
Given the current state of the economy, the business process outsourcing (BPO) industry has become a way out for most developed countries to cut rising costs. Swedish companies are now interested in investing in this sector, which is growing by leaps and bounds in the conducive environment of The Philippines.
[ Read More ]02/21/2013 - Kofax Software and Services Helps Major Agricultural Products Manufacturer Automate Accounts Payable Processes
Kofax, a provider of smart capture and process automation software and solutions, claimed that a major global agricultural products manufacturer will be utilizing its software and services to automate accounts payable processes. Kofax software will automate the processing of over 300,000 invoices every year for the manufacturer, which was employed for its ability to tightly integrate with renowned ERP systems such as SAP and IBM Maximo.
[ Read More ]02/21/2013 - Freeborders Recognized as Rising Star by IAOP
Freeborders Inc., a provider of consulting, technology and outsourcing solutions for Internet-based businesses, was recently recognized by The International Association of Outsourcing Professionals (IAOP) as a Rising Star in the 2013 Global Outsourcing 100. Freeborders provides global IT consulting, technology and outsourcing services.
[ Read More ]02/21/2013 - Interneer Basks in Record Revenue Growth in 2012
Interneer, Inc., having carved a niche for itself in the SaaS business process management (BPM) software market for the midmarket/SMBs, did not rest on its laurels. It gained in strength and momentum and surged forward with another stellar performance in 2012.
[ Read More ]02/21/2013 - Creating Great Customer Experiences in an Ever-Changing World
When it comes to the success of your business, the top priority should be the customer experience. In 2012, only 37 percent of brands received "good" or "excellent" customer experience index scores, and 64 percent of brands got a rating of "ok," "poor" or "very poor" from customers. According to call center solutions provider Fonolo, poor customer experiences result in an estimated $83 billion loss by U.S. enterprises each year because of defections and abandoned purchases.
[ Read More ]02/20/2013 - Amber Road's RPS On-Demand Solution Providing Benefits to Vishay Intertechnology
Amber Road, a source of global trade management solutions, recently announced that its Restricted Party Screening (RPS) On-Demand solution is providing great benefits to Vishay Intertechnology, Inc. (VSH), a manufacturer of discrete semiconductors and passive electronic components. By using the RPS On-Demand solution from Amber Road, Vishay has been able to considerably reduce corporate risk and improve compliance with trade regulations.
[ Read More ]02/20/2013 - Comarch OSS Solutions: Here to Fix Deine Kabel
Kabel Deutschland has just signed an agreement with global software 'house and system integrator,' Comarch, to help build a consolidated, universal OSS landscape for its next-generation network plan. The agreement will allow Comarch to shop and optimize Kabel Deutschland, Germany's largest cable operations company.
[ Read More ]02/18/2013 - TMCnet Business Process Outsourcing Week in Review
Turning to business process outsourcing allows companies to rest easy knowing their customer service is in the hands of experts and focus on what they do best - their business goals and needs.
[ Read More ]02/16/2013 - 100,000 Jobs Mission Halfway to Reaching Goal
One of the biggest issues facing men and women in the armed forces is finding good jobs when they leave active duty. Veteran unemployment is a pressing issue for our country -- the unemployment rate for recent veterans ages 18-25 is significantly higher than the national average.
[ Read More ]02/15/2013 - Intalio Unveils Intalio|bpms 6.5 Release
Intalio, a business application solutions provider that powers a highly agile cloud computing platform, recently unveiled Intalio|bpms 6.5.
[ Read More ]02/13/2013 - BMC Software Announces Availability of a Comprehensive APM Product Portfolio
BMC Software recently announced the availability of a robust application performance monitoring (APM) product portfolio designed to address the growing complexities of diverse and dynamic computing infrastructures and business-critical applications within the computing environments of enterprises. BMC Software is a provider of a comprehensive range of IT management solutions.
[ Read More ]02/12/2013
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Knowledge Center
Case Study - Airline
This Fortune 500 Airline Client took its current form when it came out of Chapter 11 protection and merged with another airline in September 2005, and now ranks among the largest U.S. airlines today.
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Industry Profile - Travel & Tourism
Due to the emergence of low-cost providers and other competitive pressures, today's travel and tourism companies face declining margins and waning customer loyalty. To survive and excel in this marketplace, airlines, tour operators and hotel chains must find ways to maintain the caliber of service their customers expect - while keeping operating costs under control.
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Solution Profile - Online Solutions
For the most part, tech-savvy consumers appreciate the benefits of 24/7 Internet self-service. But sometimes they have a need or concern that requires the human touch.
Featured Podcast
7 Steps to Creating a Powerful Teleprospecting Engine
When was the last time you performed an audit on your telesprospecting process? Putting actionable strategies in place will convert teleprospecting from a tactical afterthought to a strategic asset.
Come learn as SiriusDecisions discusses insights from their 2012 Teleprospecting Study.
Hosted by Jeff Farr, Vice President B2B Solutions, with our Special Guest Speaker, Jason Hekl, Research Director, SiriusDecisions.
Featured Solution
- Social Media Solutions Overview
Your Consumers Are Talking. Are You Listening? People today are increasingly using the Web as a platform for sharing their buying experiences, both positive and negative.
Press Releases
- Alorica Granted a CUSTOMER 2013 MVP Quality Award
Irvine, CA (May 14, 2013) Alorica, (www.alorica.com), a leading provider of customer management outsourcing solutions, has been named a winner of a Silver MVP Quality Award from TMC's CUSTOMER magazine. - Alorica Begins Hiring Hundreds
Magna, UT (May 13, 2013) Alorica, (www.alorica.com), a leading provider of customer management outsourcing solutions, announced today that they are hiring 100 people immediately and have plans to hire up to 200 more in the next couple of months due to new client growth and internal employee promotions.
About Alorica
Alorica is a leading Business Process Outsourcing Provider of customer management solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, supply chain and fulfillment, to social CRM and mobile, Alorica offers a seamless customer experience across all service channels. Alorica's award-winning Business Process Outsourcing services span both the Business-to-Consumer
(B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, California with over 20,000 employees in over 40 domestic, near-shore, and offshore customer management centers, Alorica believes in creating opportunities for its clients, people, and in its communities. For more information, please visit www.alorica.com.
Featured Awards & Recognition
With a long history of providing outstanding results for our teleservices clients, Alorica has been honored with numerous awards and recognition. We are proud to share some of our most recent accolades with you.
