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For today's telecommunications companies, sustaining profitability has become an uphill battle. Customers want newer, more innovative products and services, more value for every dollar, and personalized attention. Economic and regulatory pressures are mounting by the day. As a result, telecom and wireless providers must discover new ways to satisfy customer demands and maintain loyalty without making their profit margins disappear.

Oracle officials have confirmed the availability of its new Oracle Enterprise Taxation Policy Management Self Service, which is developed using world-class Oracle Fusion technology to provide a modern self-service platform.

Market research firm, International Data Corporation (IDC), has named ADP a leader in worldwide human resources business process outsourcing. IDC specializes in analyzing technology, telecommunications and consumer technology. The company creates forecasts based off its research in more than 110 countries and has more than 1,000 analyst worldwide covering trends.

Amdocs, a provider of customer experience systems and services, has been positioned by Gartner, Inc. in the leaders quadrant of the Magic Quadrant for Integrated Revenue and Customer Management (IRCM) for communications service providers. The quadrant recognizes companies that show growth in revenue and a presence in all major markets.

Nelson Enterprise Technology Services (NETS), a small and fast growing business that specializes in providing IT infrastructure, Systems engineering and network solutions, has been awarded a five-year, $10-million contract. NETS will be collaborating with Network Operations and Management Branch (NOMB) to leverage light technologies and shared solutions while maintaining continuity, securing and preserving its existing IT investments.

According to Healthcare Information Management Outsourcing Association of the Philippines (HIMOAP), the healthcare information management services in the country are expected to generate $1 billion in revenue with 100,000 full-time employees by 2016. This year, the industry is expected to see $433 million in revenue with 43,000 full-time employees as compared to revenue of $277 million in 2011.

For decades, the IT and business process outsourcing sector remained a major growth catalyst for Indian economy. Upcoming days may not be as promising, but the IT/BPO sector in the country will manage to meet the lower end of its growth expectation for this financial year, according to The National Association of Software and Services Companies (Nasscom).

Jamaica, the small island country in the Caribbean's, has long been known for its alluring locals, music and cricket. In the recent time, the country has been receiving a good deal of attention for being the rising star in the global BPO sector. All the other countries that tasted success in ICT/ BPO have their indigenous business process outsourcing associations. To keep with this practice, the key players and stake holders of Jamaican BPO sector came together, resulting in the formation of the Business Process Industry Association of Jamaica (BPIAJ).