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A recent Oracle study found that 74 percent of American senior executives strongly agree that customers' experience impact their willingness to be loyal advocates. Six in 10 executives also strongly believe that customers will switch brands because of poor experiences, indicating that companies stand to lose up to 21 percent of annual revenue as a result of not offering a positive, consistent and brand-relevant customer experience.
Are you seeking employment? Do you have a high school diploma or GED, general computer knowledge and customer service skills? Look no further! Alorica, a provider of business process outsourcing solutions that span the entire customer lifecycle, is planning to hire more than 100 positions immediately.
When it comes to the success of your business, the top priority should be the customer experience. In 2012, only 37 percent of brands received "good" or "excellent" customer experience index scores, and 64 percent of brands got a rating of "ok," "poor" or "very poor" from customers. According to call center solutions provider Fonolo, poor customer experiences result in an estimated $83 billion loss by U.S. enterprises each year because of defections and abandoned purchases.
One of the biggest issues facing men and women in the armed forces is finding good jobs when they leave active duty. Veteran unemployment is a pressing issue for our country -- the unemployment rate for recent veterans ages 18-25 is significantly higher than the national average.
Given the current state of the economy, the business process outsourcing (BPO) industry has become a way out for most developed countries to cut rising costs.
Swedish companies are now interested in investing in this sector, which is growing by leaps and bounds in the conducive environment of The Philippines.
Kofax, a provider of smart capture and process automation software and solutions, claimed that a major global agricultural products manufacturer will be utilizing its software and services to automate accounts payable processes.
Kofax software will automate the processing of over 300,000 invoices every year for the manufacturer, which was employed for its ability to tightly integrate with renowned ERP systems such as SAP and IBM Maximo.
Freeborders Inc., a provider of consulting, technology and outsourcing solutions for Internet-based businesses, was recently recognized by The International Association of Outsourcing Professionals (IAOP) as a Rising Star in the 2013 Global Outsourcing 100.
Freeborders provides global IT consulting, technology and outsourcing services.
Interneer, Inc., having carved a niche for itself in the SaaS business process management (BPM) software market for the midmarket/SMBs, did not rest on its laurels. It gained in strength and momentum and surged forward with another stellar performance in 2012.