Xerox to Provide Technical Support for Select McDonald's Restaurants

(M2 PressWIRE Via Acquire Media NewsEdge) DALLAS -- Xerox is expanding its retail services portfolio with the acquisition of Restaurant Technology Services, LLC (RTS) from McDonald's Corp oration .

RTS provides service desk support through more than 600 employees, who assist more than 17,000 McDonald's restaurants located in the U.S., United Kingdom, Ireland and China by resolving technical issues related to point-of-sale equipment, kitchen video devices, and "cashless" credit card processing devices.

"This transaction demonstrates McDonald's commitment to focus on better serving our customers by leveraging Xerox's expertise and global capabilities to provide greater support to McDonald's restaurants," said Dave Weick, chief information officer of McDonald's Corporation.

"Xerox's behind-the-scenes capabilities will make it possible for McDonald's and its independent owner-operators in several key markets to focus on their customers," said Kevin Kyser , chief operating officer of Xerox's IT outsourcing business. "With this acquisition, we're expanding our support for McDonald's globally while adding key retail services capabilities." Xerox's IT services group currently responds to more than 1.5 million calls every month and was recently recognized for its leadership capabilities by analyst firm Gartner in its annual Magic Quadrant report, which evaluates IT help desk providers in key categories, including problem management and resolution.

About Xerox With sales approaching $23 billion, Xerox (NYSE: XRX) is the world's leading enterprise for business process and document management . Its technology, expertise and services enable workplaces -- from small businesses to large global enterprises -- to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business . Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services , including data processing, healthcare solutions , HR benefits management , finance support , transportation solutions , and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology , services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.

For more information, visit http://www.xerox.com , http://news.xerox.com or http://www.realbusiness.com .

For investor information, visit http://www.xerox.com/investor .

((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at http://www.presswire.net on the world wide web. Inquiries to info@m2.com)).

(c) 2012 M2 COMMUNICATIONS

[ Back To Business Process Outsourcing Homepage's Homepage ]

FREE Business Process Outsourcing eNewsletter: Click here to receive your targeted Business Process Outsourcing Community eNewsletter.

Subscribe Now ›

Knowledge Center

Case Study - Airline
This Fortune 500 Airline Client took its current form when it came out of Chapter 11 protection and merged with another airline in September 2005, and now ranks among the largest U.S. airlines today.

Industry Profile - Travel & Tourism
Due to the emergence of low-cost providers and other competitive pressures, today's travel and tourism companies face declining margins and waning customer loyalty. To survive and excel in this marketplace, airlines, tour operators and hotel chains must find ways to maintain the caliber of service their customers expect - while keeping operating costs under control.

Solution Profile - Online Solutions
For the most part, tech-savvy consumers appreciate the benefits of 24/7 Internet self-service. But sometimes they have a need or concern that requires the human touch.

View All ›

Featured Podcast

7 Steps to Creating a Powerful Teleprospecting Engine
When was the last time you performed an audit on your telesprospecting process? Putting actionable strategies in place will convert teleprospecting from a tactical afterthought to a strategic asset.

Come learn as SiriusDecisions discusses insights from their 2012 Teleprospecting Study.

Hosted by Jeff Farr, Vice President B2B Solutions, with our Special Guest Speaker, Jason Hekl, Research Director, SiriusDecisions.

Listen Now ›

Featured Solution

Social Media Solutions Overview
Your Consumers Are Talking. Are You Listening? People today are increasingly using the Web as a platform for sharing their buying experiences, both positive and negative.

Learn More ›

Press Releases

Alorica Wins Large Employer of the Year Award
Durant, OK (March 27, 2013) Alorica, (www.alorica.com), a leading provider of customer management outsourcing solutions, announced today they were the recipient of the Large Employer of the Year Award in Durant, OK. Currently, Alorica employs over 500 in the Durant community and is projected to hire more. The company was selected by the Durant Area Chamber of Commerce due to the positive economic impact they have had in the local area and because of the extraordinary efforts in the community through volunteer hours and charitable contributions.
Alorica strengthens presence in Cebu, creates jobs
Makati, Philippines (March 17, 2013) Alorica (www.alorica.com), a leading provider of customer management outsourcing solutions, expands its Philippine operations in Cebu City as part of the company's continued geographic expansion initiative to increase its presence in key growth markets and support in global growth strategy. With more than 40 US domestic, near shore, and offshore customer management centers, Alorica is actively strengthening its ability to provide high-value solutions to its clients in the fastest
growing business process outsourcing markets in the world.

View All ›

About Alorica

Alorica is a leading Business Process Outsourcing Provider of customer management solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, supply chain and fulfillment, to social CRM and mobile, Alorica offers a seamless customer experience across all service channels. Alorica's award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, California with over 20,000 employees in over 40 domestic, near-shore, and offshore customer management centers, Alorica believes in creating opportunities for its clients, people, and in its communities. For more information, please visit www.alorica.com.

Featured Awards & Recognition

With a long history of providing outstanding results for our teleservices clients, Alorica has been honored with numerous awards and recognition. We are proud to share some of our most recent accolades with you.