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      TMCNet:  TM formalizes two new collaboration agreements for ICT infrastructure services

      [December 20, 2012]

      TM formalizes two new collaboration agreements for ICT infrastructure services

      Dec 20, 2012 (Datamonitor via COMTEX) -- Telekom Malaysia Berhad, or TM, which offers a range of communication services and solutions in broadband, data and fixed-line, has formalized two collaboration agreements for the provisioning of telecommunications and ICT infrastructure and services towards realizing the aspiration of a smart and connected Nusajaya.


      The two collaborations agreements are: Collaboration Agreement on the provision of communication & ICT infrastructure and telecommunications services to realize the aspirations of a smart and connected Nusajaya, Iskandar Malaysia between UEM Land Berhad (UEM Land), Iskandar Investment Berhad (IIB) and TM; The Collaboration Agreement on the opportunities available for providing smart city & smart building infrastructure & services, the establishment of a managed services operating company (MSCo) and the potential set-up of a Global Innovation Centre (GIC) to realize the smart and connected Nusajaya aspirations, between TM, UEM Land, IIB, Centios Co Ltd (Centios) and Cisco System International B.V. (Cisco); The collaboration between the parties was signified by a document exchange ceremony held in conjunction with the World Islamic Economic Forum (WIEF) in Nusajaya.

      The first collaboration will see the parties working together in several key areas, including provisioning of communication infrastructure and services for both residential and business property developments in Nusajaya, establishment of data centre, ICT/BPO service offerings as well as extending WiFi services to cover more sites in Nusajaya and will also be establishing a one stop center in Nusajaya to support the telecommunications and ICT requirements of enterprises and businesses in the area.

      Under the second agreement, TM, UEM Land, IIB, Centios and Cisco agreed to jointly further explore the establishment of a Managed Services operating company (MSCo) that will deliver smart city infrastructure and services in Nusajaya; and the potential set-up of a Global Innovation Centre (GIC) in Nusajaya.

      Dato' Sri Zamzamzairani Mohd Isa, Group CEO of said: "We are excited to see the progress of our service deployment in Iskandar Malaysia in tandem with the development in the area. Today's collaboration with IIB and UEM Land further strengthens our role as the ICT and BPO enabler towards supporting a smart and connected Nusajaya. ICT and BPO is increasingly becoming a core part of our business primarily in the Enterprise and Government segments, in line with the Company's transformation into an ICT and BPO Powerhouse and towards becoming an Information Exchange.

      "By leveraging on our extensive high speed converged network infrastructure whether in the last mile, national backhaul or global reach via our international links, expertise in unified communications coupled with proven ICT managed services capabilities and experiences, we aspire to become the leading home-grown Malaysia's ICT and BPO services company, and are committed to add value to the communities of Nusajaya whilst meeting the increasingly sophisticated demand of global carriers and enterprise customers." "We are excited and honoured to be part of these collaborations for our smart and connected Nusajaya initiative. With the rapid progress in Nusajaya currently taking place, it is vital that we continue the good working relationship which we believe will stimulate the efforts of developing an effective and advanced telecommunication services and backbone fiber infrastructure to realize the aspirations of smart and connected Nusajaya. This will further enhance Nusajaya's position as a vibrant and dynamic destination that a holistic and integrated lifestyle, with immense potential growth for investors," said Dato' Wan Abdullah Wan Ibrahim, Managing Director/CEO of UEM Land Holdings Berhad.

      Datuk Syed Mohamed bin Syed Ibrahim, President/CEO, who represented IIB said, "For Nusajaya and Iskandar Malaysia to be competitive and attractive as an investment destination as well as to be one of the leading livable cities in the world, we should capitalize and optimize the usage of technologies that enable the creation of a connected urban operating environment." http://www.datamonitor.com Republication or redistribution, including by framing or similar means, is expressly prohibited without prior written consent. Datamonitor shall not be liable for errors or delays in the content, or for any actions taken in reliance thereon

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