Business Process Outsourcing Industry News
5WPR Ranked Amongst Leading Technology PR Agencies
- NetSuite To Showcase Commerce Product Innovation And Customer Success At IRCE 2013
- Shin Nagakura Appointed to PFSweb Board of Directors
- Ragan's PR Daily Names Gregory FCA a Finalist in Five Categories
- AVG Technologies Purchases PrivacyChoice
- Demandbase Named to JMP Securities Hot 100 List of Best Privately Held Software Companies
- 5W Public Relations Again Named Top 25 PR Agency by O'Dwyer's
- Research and Markets: Indian IT & IT Enabled Services Deal Directory - Edition Q4'2013
- Acquity Group Enhances eCommerce Experience for WESCO
- Indian IT & IT Enabled Services Deal Directory - Edition Q4'2013
- Indian IT & IT Enabled Services Deal Directory - Edition Q4'2013
- Bistri, First WebRTC B2C Solution Named by Gartner as Cool Vendor
- Research and Markets: B2C E-commerce Market Sizing Report India 2013
- Johnson & Johnson, IVCI, AVI-SPL Address Cloud Managed Services for June 20th VCI-G Live
- B2C E-commerce Market Sizing Report India 2013
- Digital River to Participate at Internet Retailer Conference & Exhibition 2013
- Brazil's Largest Telecom Operator, Oi, Taps Aptilo for Service Provider Wi-Fi
- Computop and E4X Establish Global Partnership
- Zuora Turns 50 as the Subscription Economy Comes of Age; Rapid Innovation is the Engine Behind the Unstoppable Momentum of Industry Shift to Subscriptions
- WEALTHMAKERS.COM Issues Bullish Research Reports on HGT, HHC, ISS, ITUB, LGL, LVB
- Zuora Turns 50 as the Subscription Economy Comes of Age
- SNH, MOH, CZNC, CF, BRFS, GSAT Are Seasonally Ripe To Go Up In the Next Five Weeks
- BUYINS.NET: SNH, MOH, CZNC, CF, BRFS, GSAT Are Seasonally Ripe To Go Up In the Next Five Weeks
- RR Donnelley Again Ranked Among Leaders in the Global Outsourcing 100(R) List
- Antenna's AMPchroma Powers Fortum Corporation for Next Generation Mobile Apps
- Cognizant Executives to Speak at the Barclays 2013 Global Technology, Media & Telecommunications Conference
- RR Donnelley Publishes A Guide to Advertising by Registered Investment Companies and Registered Investment Advisers
- Alorica Recognized for 2013 Top 50 Teleservices Agencies Ranking by CUSTOMER Magazine
- SYNNEX's Hyve Solutions to Present at the Raymond James Internet/Software Crossover Conference
- Top Philadelphia PR Firm Gregory FCA Named Finalist in Five Categories for National PR Awards
- WNS Holdings Up 56.8% Since SmarTrend Uptrend Call (WNS)
- AVG Technologies Acquires Leading Online Privacy Firm PrivacyChoice
- ChannelAdvisor CEO Scot Wingo and Emerson Senior Executive Charlie Peters to Present at BLAZE, The 2013 Global Business Marketing Association Conference
- ExactTarget Expands Pardot's B-to-B Marketing Automation to Facebook, Adds New Social Features
- Sutherland Global Services to Present New Business Models At CONNECTIONS™: The Premier Connected Home Conference & Showcase
- Accenture Hosts Resume and Interview Workshops for Military Veterans; Signs Pledge of Support with US Department of Defense
- Inspiring Extraordinary Experiences at Global Marketing Event
- CDI Technology's ERP2Web B2B/B2C Ecommerce Suite 4.8 Achieves Certified Integration with SAP(R) Applications
- Blue Prism Named 2013 Gartner 'Cool Vendor'
- Viti Selects DiViNetworks to Provide International Data Capacity
- Blue Prism Named 2013 Gartner 'Cool Vendor'
- Blue Prism Named 2013 Gartner 'Cool Vendor'
- Paychex Appoints New Senior Vice President of Service
- Digital River to Exhibit and Speak at Internet Retailer Conference & Exhibition 2013
- Upgrade Alert for WNS Holdings (WNS)
- WEALTHMAKERS.COM Issues Bullish Research Reports on FFNW, FREE, GEO, GPX, INGR, ITUB
- Infosys to challenge latest tax demand of Rs.577 crore
- Content Marketing: How Marketers Win Customers in the Age of Media Clutter
- Canon Business Process Services Spotlights Accounts Payable Best Practices and Solutions at Fusion 2013 Conference & Expo
- Comebuy.com's Discounts and Coupons Offer Major Advantages Beyond Compare
- iSoftStone Reports Financial and Operating Results for the First Quarter 2013
- HP unveils new HP CEaaS to help clients enhance customer interactions
- HYBRIS NAMED A LEADER IN MAGIC QUADRANT REPORT BY LEADING INDUSTRY ANALYST
- Bharat Book Bureau: Taobao.com in Retailing (China)
- NetSuite and Capgemini Partnering to Bring Cloud ERP And Procurement to Global Enterprises
- NetSuite Joins Forces with Capgemini to Bring Cloud ERP and Procurement to Global Enterprises
- Insite Software Earns Supply & Demand Chain Executive 100 Honors for B2B eCommerce Excellence
- Insite Software Earns Supply & Demand Chain Executive 100 Honors for B2B eCommerce Excellence
- Expedia TAAP Appoints Discover the World Marketing For Canada And USA
- NetSuite Recognizes Top Partners at SuiteWorld 2013; Integrators, Solution Providers and Developers Recognized for Helping NetSuite Customers Achieve Their Business Vision
- Demandbase Named Winner of San Francisco Business Times' Tech and Innovation Award
- Paychex Names New Senior Vice President of Service
- ProfitBricks Selected as Finalist for MIT Sloan CIO Symposium's Innovation Showcase
- Optum Introduces New Business Process Outsourcing Services for Payers, In Partnership with HealthEdge
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Knowledge Center
Case Study - Airline
This Fortune 500 Airline Client took its current form when it came out of Chapter 11 protection and merged with another airline in September 2005, and now ranks among the largest U.S. airlines today.
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Industry Profile - Travel & Tourism
Due to the emergence of low-cost providers and other competitive pressures, today's travel and tourism companies face declining margins and waning customer loyalty. To survive and excel in this marketplace, airlines, tour operators and hotel chains must find ways to maintain the caliber of service their customers expect - while keeping operating costs under control.
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Solution Profile - Online Solutions
For the most part, tech-savvy consumers appreciate the benefits of 24/7 Internet self-service. But sometimes they have a need or concern that requires the human touch.
Featured Podcast
7 Steps to Creating a Powerful Teleprospecting Engine
When was the last time you performed an audit on your telesprospecting process? Putting actionable strategies in place will convert teleprospecting from a tactical afterthought to a strategic asset.
Come learn as SiriusDecisions discusses insights from their 2012 Teleprospecting Study.
Hosted by Jeff Farr, Vice President B2B Solutions, with our Special Guest Speaker, Jason Hekl, Research Director, SiriusDecisions.
Featured Solution
- Social Media Solutions Overview
Your Consumers Are Talking. Are You Listening? People today are increasingly using the Web as a platform for sharing their buying experiences, both positive and negative.
Press Releases
- Alorica Granted a CUSTOMER 2013 MVP Quality Award
Irvine, CA (May 14, 2013) Alorica, (www.alorica.com), a leading provider of customer management outsourcing solutions, has been named a winner of a Silver MVP Quality Award from TMC's CUSTOMER magazine. - Alorica Begins Hiring Hundreds
Magna, UT (May 13, 2013) Alorica, (www.alorica.com), a leading provider of customer management outsourcing solutions, announced today that they are hiring 100 people immediately and have plans to hire up to 200 more in the next couple of months due to new client growth and internal employee promotions.
About Alorica
Alorica is a leading Business Process Outsourcing Provider of customer management solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, supply chain and fulfillment, to social CRM and mobile, Alorica offers a seamless customer experience across all service channels. Alorica's award-winning Business Process Outsourcing services span both the Business-to-Consumer
(B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, California with over 20,000 employees in over 40 domestic, near-shore, and offshore customer management centers, Alorica believes in creating opportunities for its clients, people, and in its communities. For more information, please visit www.alorica.com.
Featured Awards & Recognition
With a long history of providing outstanding results for our teleservices clients, Alorica has been honored with numerous awards and recognition. We are proud to share some of our most recent accolades with you.
