Business Process Outsourcing Business Process Outsourcing Business Process Outsourcing
Quick Links:
Home
Contact Us
Featured Content
Industry News
RSS Feeds

Business Process Outsourcing Featured Article

June 19, 2012

Pitney Bowes Wins Partner Innovation Award at 2012 EMC World Conference

By Nathesh, TMCnet Contributor

At the 2012 EMC (News - Alert) World conference, Pitney Bowes, a designer and operator of communications, document and mail management solutions, reportedly received the Partner Innovation Award in recognition of its excellence in design integration.


The Partner Innovation award recognizes partners for developing repeatable, referenceable solutions built on or using EMC Platforms.

Pitney Bowes’ document processing solutions help clients enhance their customer experience by integrating critical documents and data that are either digital or physical with enterprise content management systems so that users are able to streamline their processes and workflows. EMC content management partner award ‘Excellence in Design Integration’ recognized Pitney Bowes for designing these solutions.

“Pitney Bowes is proud to receive this Partner Innovation award from EMC for Excellence in Design Integration. As critical customer communications evolve to multi-channel formats, it is more important than ever for enterprises to integrate their inbound documents and data with their critical business processes. We've combined our document management expertise with EMC's capture technology to deliver a flexible and scalable outsourced service model for document processing”, remarked Scot Laudicina of Pitney Bowes Management Services, in a press release.

Pitney Bowes’ document processing solutions (DPS) can be used to optimize existing document processes, manage every step of the document handling operation and use reporting tools to monitor processing activity against pre-set service level agreements. The DPS makes use of EMC’s Captiva for capture, indexing and delivery of business critical documents.

The DPS was stated to be developed for market trends in the document management space, including the consolidation of mail, print, imaging and records; the growing magnitude of regulatory compliance; and increased digitization of inbound transactional mail and more. And Captiva enables implementations to be made quickly but robust enough to roll out across multiple departments and scale them to support large, business-critical applications. 



Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

Stay in touch with everything happening at ITEXPO. Follow us on Twitter.




Edited by Brooke Neuman


[ View all Business Process Outsourcing Articles ]

Follow Us 

FREE Business Process Outsourcing eNewsletter: Click here to receive your targeted Business Process Outsourcing Community eNewsletter.

Knowledge Center

  • Case Study - Airline
    This Fortune 500 Airline Client took its current form when it came out of Chapter 11 protection and merged with another airline in September 2005, and now ranks among the largest U.S. airlines today.
  • Industry Profile - Travel & Tourism
    Due to the emergence of low-cost providers and other competitive pressures, today's travel and tourism companies face declining margins and waning customer loyalty. To survive and excel in this marketplace, airlines, tour operators and hotel chains must find ways to maintain the caliber of service their customers expect - while keeping operating costs under control.
  • Solution Profile - Online Solutions
    For the most part, tech-savvy consumers appreciate the benefits of 24/7 Internet self-service. But sometimes they have a need or concern that requires the human touch.

Featured Podcast

  • 7 Steps to Creating a Powerful Teleprospecting Engine
    When was the last time you performed an audit on your telesprospecting process? Putting actionable strategies in place will convert teleprospecting from a tactical afterthought to a strategic asset.

    Come learn as SiriusDecisions discusses insights from their 2012 Teleprospecting Study.

    Hosted by Jeff Farr, Vice President B2B Solutions, with our Special Guest Speaker, Jason Hekl, Research Director, SiriusDecisions.

Featured Solution

  • Social Media Solutions Overview
    Your Consumers Are Talking. Are You Listening? People today are increasingly using the Web as a platform for sharing their buying experiences, both positive and negative.

Press Releases

  • Alorica Wins Large Employer of the Year Award
    Durant, OK (March 27, 2013) Alorica, (www.alorica.com), a leading provider of customer management outsourcing solutions, announced today they were the recipient of the Large Employer of the Year Award in Durant, OK. Currently, Alorica employs over 500 in the Durant community and is projected to hire more. The company was selected by the Durant Area Chamber of Commerce due to the positive economic impact they have had in the local area and because of the extraordinary efforts in the community through volunteer hours and charitable contributions.
  • Alorica strengthens presence in Cebu, creates jobs
    Makati, Philippines (March 17, 2013) Alorica (www.alorica.com), a leading provider of customer management outsourcing solutions, expands its Philippine operations in Cebu City as part of the company's continued geographic expansion initiative to increase its presence in key growth markets and support in global growth strategy. With more than 40 US domestic, near shore, and offshore customer management centers, Alorica is actively strengthening its ability to provide high-value solutions to its clients in the fastest
    growing business process outsourcing markets in the world.

About Alorica

Alorica is a leading Business Process Outsourcing Provider of customer management solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, supply chain and fulfillment, to social CRM and mobile, Alorica offers a seamless customer experience across all service channels. Alorica's award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, California with over 20,000 employees in over 40 domestic, near-shore, and offshore customer management centers, Alorica believes in creating opportunities for its clients, people, and in its communities. For more information, please visit www.alorica.com.

Featured Awards & Recognition

    With a long history of providing outstanding results for our teleservices clients, Alorica has been honored with numerous awards and recognition. We are proud to share some of our most recent accolades with you.