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September 01, 2012

TMCnet Business Process Outsourcing Week in Review

By Rachel Ramsey, TMCnet Web Editor

Business process outsourcing delegates tasks or jobs from internal production to an external entity. One of the main driving forces behind the outsourcing of business processes is cost effectiveness. Because of its multitude of benefits, there are plenty of announcements and improvements in the industry week after week. Here are the top business process outsourcing stories this week.


The week kicked off exploring teleprospecting solutions offered by Alorica, a provider of business process outsourcing solutions spanning the entire customer lifecycle. The company offers B2B Sales and Marketing solutions that offer your business significant advantages over standard teleservices approaches. Through defined targeting, rigorous performance monitoring and meticulous project management, it empowers clients to expand possibilities and achieve growth and profitability. Business-to-business teleprospecting is an effective lead generation and qualification vehicle that helps companies cut to the chase and get down to the business of selling.

AccuProcess Modeler is a visual, easy-to-use business process modeling software product that assists businesses in the design, documentation, simulation and improvement of their business processes. The company introduced its next-generation Version 3.0 of the AccuProcess Business Process Modeler product, which allows companies to enhance efficiency and stay competitive with an improved understanding of day-to-day business processes and the methods that can be improved.

There's an app for most everything nowadays: losing weight, socializing, getting entertainment, reading books and news, communicating with friends, checking the weather or your stock portfolio and even curing acne. Up until now, however, the world of customer service was largely app-free. But that was then, and this is now. According to a blogger from global business process outsourcing company, Teleperformance (News - Alert), apps have many advantages over the traditional call to a help center. There’s no waiting time, no limit to how many customers can be interacting with the brand at any one time, and all this is attractive to brands who see a deflection of call volume away from the usual help channels.

Exxova’s MyBI Mobile app offers users immediate access to Enterprise wide content at critical decision points at any location. The app offers users real-time, mission-critical data, whether in the boardroom, restaurant or airport terminal. All existing reports (Crystal Reports, Web Intelligence and Xcelsius) are available without the need for labor intensive rewriting or re-platforming. The company announced that its MyBI Mobile 3.0 app achieved certified integration with the SAP (News - Alert) BusinessObjects XI 3.1 solution.

In its “Leaders” quadrant of two Gartner reports, “Magic Quadrant for Help Desk Outsourcing, North America” and “Magic Quadrant for Desktop Outsourcing Services, North America,” Gartner has placed CSC in Leaders Position. Gartner (News - Alert) says this Magic Quadrant assists companies in spotting and examining help desk outsourcing external service providers in North America. These providers offer help desk services along with numerous other services and offerings.

Stay tuned to the Business Process Outsourcing each week for the latest news and trends in the industry!

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.





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  • Alorica Wins Large Employer of the Year Award
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    Makati, Philippines (March 17, 2013) Alorica (www.alorica.com), a leading provider of customer management outsourcing solutions, expands its Philippine operations in Cebu City as part of the company's continued geographic expansion initiative to increase its presence in key growth markets and support in global growth strategy. With more than 40 US domestic, near shore, and offshore customer management centers, Alorica is actively strengthening its ability to provide high-value solutions to its clients in the fastest
    growing business process outsourcing markets in the world.

About Alorica

Alorica is a leading Business Process Outsourcing Provider of customer management solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, supply chain and fulfillment, to social CRM and mobile, Alorica offers a seamless customer experience across all service channels. Alorica's award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, California with over 20,000 employees in over 40 domestic, near-shore, and offshore customer management centers, Alorica believes in creating opportunities for its clients, people, and in its communities. For more information, please visit www.alorica.com.

Featured Awards & Recognition

    With a long history of providing outstanding results for our teleservices clients, Alorica has been honored with numerous awards and recognition. We are proud to share some of our most recent accolades with you.