Business Process Outsourcing Business Process Outsourcing Business Process Outsourcing
Quick Links:
Home
Contact Us
Featured Content
Industry News
RSS Feeds

Business Process Outsourcing Featured Article

September 04, 2012

Atos Awarded Seven-Year IT Outsourcing Contract by PostNord

By Anil Sharma, TMCnet Contributor

Atos, an international IT services company, has been awarded a seven-year IT outsourcing contract by PostNord, which was created following the merger of the Danish and Swedish postal organizations.

Officials with Atos said that PostNord has selected the company as its IT Partner to support it in implementing a strong service model to expand its market share and reduce costs.

As part of the contract, Atos will deliver outsourcing services and will use its offices in the Nordics, Poland and Germany to deliver its application infrastructure and workplace services.

Company officials said that Atos will consolidate and modernize the existing infrastructure to further improve services for more than 15,000 end users located at offices and retail outlets across the Nordics.

Close to 100 staff from PostNord will be transferred to Atos offices in Denmark.

“This is a very significant contract for all the businesses involved. We chose Atos as our long-term partner as we are convinced of their reputation and expertise in outsourcing and in delivering innovative services, “ said Joss Delissen, CIO at PostNord, in a statement.


“With their help we aim to reduce costs by simplifying IT support and providing a solid platform for future developments,” said Delissen.

He said that the procurement process considers all the bids against a wide range of factors, including technical capability, service continuity, experience, geographical coverage, cost, service levels, flexibility and innovation.

Delissen said that overall, Atos emerged as the preferred bidder from that process, and we are looking forward to working with them.

Gilles Grapinet, executive senior vice president at Atos, said that this is an important new contract win for Atos, not only because it will be one of the very significant wins of 2012 from a financial standpoint, but also because it demonstrates the growth potential and the value of the new Atos in the marketplace, just one year after the merger between Atos Origin and the former Siemens (News - Alert) Information Solutions and Services.

“Working with Postnord to change its business model and reduce delivery costs is an exciting opportunity. We have a strong heritage in the outsourcing sector and this new long-term contract represents for Atos a very significant development in this highly competitive Northern European market,” said Grapinet.

 “We are proud to be selected by PostNord to become one of their important IT partners and we are excited to assist PostNord in building an innovative future IT landscape,” said Flemming L. Jensen, CEO at Atos in Denmark.

Jensen said that this win establishes Atos in the Nordics as a leading IT-provider.

“We are looking forward to welcoming our many new and skilled colleagues from PostNord,” he said.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman


[ View all Business Process Outsourcing Articles ]

Follow Us 

FREE Business Process Outsourcing eNewsletter: Click here to receive your targeted Business Process Outsourcing Community eNewsletter.

Knowledge Center

  • Case Study - Airline
    This Fortune 500 Airline Client took its current form when it came out of Chapter 11 protection and merged with another airline in September 2005, and now ranks among the largest U.S. airlines today.
  • Industry Profile - Travel & Tourism
    Due to the emergence of low-cost providers and other competitive pressures, today's travel and tourism companies face declining margins and waning customer loyalty. To survive and excel in this marketplace, airlines, tour operators and hotel chains must find ways to maintain the caliber of service their customers expect - while keeping operating costs under control.
  • Solution Profile - Online Solutions
    For the most part, tech-savvy consumers appreciate the benefits of 24/7 Internet self-service. But sometimes they have a need or concern that requires the human touch.

Featured Podcast

  • 7 Steps to Creating a Powerful Teleprospecting Engine
    When was the last time you performed an audit on your telesprospecting process? Putting actionable strategies in place will convert teleprospecting from a tactical afterthought to a strategic asset.

    Come learn as SiriusDecisions discusses insights from their 2012 Teleprospecting Study.

    Hosted by Jeff Farr, Vice President B2B Solutions, with our Special Guest Speaker, Jason Hekl, Research Director, SiriusDecisions.

Featured Solution

  • Social Media Solutions Overview
    Your Consumers Are Talking. Are You Listening? People today are increasingly using the Web as a platform for sharing their buying experiences, both positive and negative.

Press Releases

  • Alorica Wins Large Employer of the Year Award
    Durant, OK (March 27, 2013) Alorica, (www.alorica.com), a leading provider of customer management outsourcing solutions, announced today they were the recipient of the Large Employer of the Year Award in Durant, OK. Currently, Alorica employs over 500 in the Durant community and is projected to hire more. The company was selected by the Durant Area Chamber of Commerce due to the positive economic impact they have had in the local area and because of the extraordinary efforts in the community through volunteer hours and charitable contributions.
  • Alorica strengthens presence in Cebu, creates jobs
    Makati, Philippines (March 17, 2013) Alorica (www.alorica.com), a leading provider of customer management outsourcing solutions, expands its Philippine operations in Cebu City as part of the company's continued geographic expansion initiative to increase its presence in key growth markets and support in global growth strategy. With more than 40 US domestic, near shore, and offshore customer management centers, Alorica is actively strengthening its ability to provide high-value solutions to its clients in the fastest
    growing business process outsourcing markets in the world.

About Alorica

Alorica is a leading Business Process Outsourcing Provider of customer management solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, supply chain and fulfillment, to social CRM and mobile, Alorica offers a seamless customer experience across all service channels. Alorica's award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, California with over 20,000 employees in over 40 domestic, near-shore, and offshore customer management centers, Alorica believes in creating opportunities for its clients, people, and in its communities. For more information, please visit www.alorica.com.

Featured Awards & Recognition

    With a long history of providing outstanding results for our teleservices clients, Alorica has been honored with numerous awards and recognition. We are proud to share some of our most recent accolades with you.