Business Process Outsourcing Business Process Outsourcing Business Process Outsourcing

Business Process Outsourcing Featured Article

September 24, 2012

Olim, Siemens Partner to Launch ePostman as Part of Collybus Suite

By Shamila Janakiraman, TMCnet Contributor

Olim Technologies Group, specializing in business process optimization software, has collaborated with Siemens (News - Alert) to add a Module to the Collybus Suite.


The new Module, known as “ePostman,” is powered by Siemens and lets clients manage the traditional physical mail process including ‘white-mail’ in an automated manner. Employees and workgroups in the enterprise will receive mail despite facility location.

ePostman promotes compliance with regulatory requirements and maintains security and integrity of all client communications.

“Business is having great products while providing tremendous customer service to our clients. At Olim we believe we can do both,” said Jon Boumstein, CEO at Olim Technologies. “We will continue to invest in new products and meet demands.”

“We are a technology company – we are committed to using our technological research to put the best products and services we can on the market,” he added. “In doing so, we will continue to offer services and solutions that support a paperless environment. The ability to streamline and eventually eliminate the handling of white-mail by individuals, yet stay completely connected is possible with ePostman.”

‘White-mail’ distribution is influenced by digitizing envelopes and importing images into ePostman. All images of the envelopes and instructions are sent directly to respective employees via e-mail. The employee then chooses if the envelope has to be opened, contents scanned and images sent to them via e-mail.

They can also request for the envelope to be closed and ask for the physical envelope itself. 

They can also give request to discard mail or point out errors if the envelope was wrongly sent to them, explained officials.

Employees can receive their mail while not being physically present in office through ePostman. Olim’s clients’ employees can also manage their mail from computers, laptops, tablets or smartphones via e-mail.

ePostman easily integrates images and distributes it to appropriate work groups, departmental managers and upper management. It also allows digital mail to be securely archived besides storing physical envelope and its correspondence in case of necessity.

Security for sensitive documents is ensured by ePostman by using a digital signature.

“Siemens is excited that our new digital mail solution has been selected by Data Dimensions to be part of the ePostman module for the Collybus Suite. It is anticipated that Data Dimensions, with ePostman, will be better prepared to serve the requirements of the insurance, financial, and healthcare markets,” said Joseph C. Mungo, business development manager at Siemens.

In July 2012, Olim Technology launched its redesigned website that enables clients to easily navigate through all product offerings in a user-friendly environment. The site boasts expanded content, a new design, and more advanced navigation tools. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker


Follow Us 

FREE Business Process Outsourcing eNewsletter: Click here to receive your targeted Business Process Outsourcing Community eNewsletter.

Knowledge Center

  • Case Study - Airline
    This Fortune 500 Airline Client took its current form when it came out of Chapter 11 protection and merged with another airline in September 2005, and now ranks among the largest U.S. airlines today.
  • Industry Profile - Travel & Tourism
    Due to the emergence of low-cost providers and other competitive pressures, today's travel and tourism companies face declining margins and waning customer loyalty. To survive and excel in this marketplace, airlines, tour operators and hotel chains must find ways to maintain the caliber of service their customers expect - while keeping operating costs under control.
  • Solution Profile - Online Solutions
    For the most part, tech-savvy consumers appreciate the benefits of 24/7 Internet self-service. But sometimes they have a need or concern that requires the human touch.

Featured Podcast

  • 7 Steps to Creating a Powerful Teleprospecting Engine
    When was the last time you performed an audit on your telesprospecting process? Putting actionable strategies in place will convert teleprospecting from a tactical afterthought to a strategic asset.

    Come learn as SiriusDecisions discusses insights from their 2012 Teleprospecting Study.

    Hosted by Jeff Farr, Vice President B2B Solutions, with our Special Guest Speaker, Jason Hekl, Research Director, SiriusDecisions.

Featured Solution

  • Social Media Solutions Overview
    Your Consumers Are Talking. Are You Listening? People today are increasingly using the Web as a platform for sharing their buying experiences, both positive and negative.

Press Releases

  • Alorica Granted a CUSTOMER 2013 MVP Quality Award
    Irvine, CA (May 14, 2013) Alorica, (www.alorica.com), a leading provider of customer management outsourcing solutions, has been named a winner of a Silver MVP Quality Award from TMC's CUSTOMER magazine.
  • Alorica Begins Hiring Hundreds
    Magna, UT (May 13, 2013) Alorica, (www.alorica.com), a leading provider of customer management outsourcing solutions, announced today that they are hiring 100 people immediately and have plans to hire up to 200 more in the next couple of months due to new client growth and internal employee promotions.

About Alorica

Alorica is a leading Business Process Outsourcing Provider of customer management solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, supply chain and fulfillment, to social CRM and mobile, Alorica offers a seamless customer experience across all service channels. Alorica's award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, California with over 20,000 employees in over 40 domestic, near-shore, and offshore customer management centers, Alorica believes in creating opportunities for its clients, people, and in its communities. For more information, please visit www.alorica.com.

Featured Awards & Recognition

    With a long history of providing outstanding results for our teleservices clients, Alorica has been honored with numerous awards and recognition. We are proud to share some of our most recent accolades with you.