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September 29, 2012

TMCnet Business Process Outsourcing Week in Review

By Rachel Ramsey, TMCnet Web Editor

Business process outsourcing is a phenomenon that offers companies benefits such as cost savings, increased productivity and improved customer relationships. Each week, as more companies realize these benefits, there is more news to keep up with in the industry. Here are the top business process outsourcing stories of the week.


To kick off the week, TantaComm (News - Alert) introduced the TantaComm Protect suite of solutions, which enables business process outsourcers to address 12 PCI (News - Alert)-DSS requirements while ensuring the security of recorded interactions. TantaComm Protect builds on the company’s current PCI compliance enablement product.

Olim Technologies Group, a company specializing in business process optimization software, has collaborated with Siemens (News - Alert) to add a Module to the Collybus Suite. The new module, known as “ePostman,” is powered by Siemens and lets clients manage the traditional physical mail process including ‘white-mail’ in an automated manner. Employees and workgroups in the enterprise will receive mail despite facility location.

Also this week, the Philippines’ business process outsourcing (BPO) industry cheered the recent passage of landmark cybercrimes laws that are designed to protect industries and individuals who rely on data usage. Service sectors, which include the BPO industry, are major growth drivers for the Philippines’ economy and are gearing up for a 20-percent growth this year.

For those with call center experience and looking for a job, Alorica wants you! The company held a job fair this week in Vermillion, SD to find candidates with general customer service knowledge, good communications skills and a technical aptitude. The company also has an upcoming job fair on Monday, October 1 in Colorado Springs. It plans to add over 350 new team members by the end of the year. The positions are to fill permanent full-time positions due to growth opportunities with an existing client. The majority of openings are for Inbound Customer Service Representatives. 

To end the week, TMC (News - Alert) gave you 10 reasons to outsource your business. Companies may have heard of business process outsourcing, but here are top reasons to absolutely engage in outsourcing programs. Stay tuned to the business process outsourcing community on TMCnet for the latest industry news, updates and resources.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Austin 2012, taking place Oct. 2-5, in Austin, TX.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.





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About Alorica

Alorica is a leading Business Process Outsourcing Provider of customer management solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, supply chain and fulfillment, to social CRM and mobile, Alorica offers a seamless customer experience across all service channels. Alorica's award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, California with over 20,000 employees in over 40 domestic, near-shore, and offshore customer management centers, Alorica believes in creating opportunities for its clients, people, and in its communities. For more information, please visit www.alorica.com.

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