Business Process Outsourcing Business Process Outsourcing Business Process Outsourcing

Business Process Outsourcing Featured Article

October 02, 2012

SYSPRO Software Helps Hayward Gordon Contain Costs

By Anil Sharma, TMCnet Contributor

SYSPRO, one of the longest-standing, global ERP software companies, has claimed that its ERP system has helped in reducing expenditures and optimizing resources at Hayward Gordon, an Ontario-based designer, manufacturer and distributor of process equipment specializing in mining and wastewater treatment.


Officials with SYSPRO said Hayward Gordon brought SYSPRO on board in 1990 after evaluating and testing out several different machinery and equipment ERP solutions, even trying to build its own ERP system.

The SYSPRO solution was chosen for its ability to accommodate the variation of work that Hayward Gordon undertakes.

“SYSPRO's integration of operations and finance was excellent – far better than anything else we looked at,” said John Hayward, president, Hayward Gordon, in a statement.

“We wanted to be sure that the ERP we chose would be properly maintained and supported. Many of the ERP companies we considered back then don't exist anymore. SYSPRO has stayed, and has supported its product very well. We're very happy with SYSPRO: the product, the support, and the ongoing development. The fact that we've been with it as long as we have says a lot. We continue to build it into our operations in a very important way,” said Hayward.

Company officials said that since implementing SYSPRO two decades ago, Hayward Gordon continues to expand its use of the ERP system to meet its lean manufacturing goals and handle the challenges of the rising Canadian dollar. By implementing electronic time-tracking in the shop, the manufacturer has been able to automate its processes and eliminate one data entry position.

“Getting more out of SYSPRO has allowed us to expand without breaking apart at the seams. We've seen our revenue per employee increase by around sixty-five percent in the past four years,” said Hayward.

“You can't do that unless you build into your company the ability to grow sales without growing costs in lockstep. If you don't have the right infrastructure in place, your sales can even cost more to make than they're worth. That's what productivity is about – if you have the right systems in place it gives your company extra capacity, without adding costs. That's the way we've been able to measure what SYSPRO has done for us,” he said.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Austin 2012, happening now in Austin, TX.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Rachel Ramsey


Follow Us 

FREE Business Process Outsourcing eNewsletter: Click here to receive your targeted Business Process Outsourcing Community eNewsletter.

Knowledge Center

  • Case Study - Airline
    This Fortune 500 Airline Client took its current form when it came out of Chapter 11 protection and merged with another airline in September 2005, and now ranks among the largest U.S. airlines today.
  • Industry Profile - Travel & Tourism
    Due to the emergence of low-cost providers and other competitive pressures, today's travel and tourism companies face declining margins and waning customer loyalty. To survive and excel in this marketplace, airlines, tour operators and hotel chains must find ways to maintain the caliber of service their customers expect - while keeping operating costs under control.
  • Solution Profile - Online Solutions
    For the most part, tech-savvy consumers appreciate the benefits of 24/7 Internet self-service. But sometimes they have a need or concern that requires the human touch.

Featured Podcast

  • 7 Steps to Creating a Powerful Teleprospecting Engine
    When was the last time you performed an audit on your telesprospecting process? Putting actionable strategies in place will convert teleprospecting from a tactical afterthought to a strategic asset.

    Come learn as SiriusDecisions discusses insights from their 2012 Teleprospecting Study.

    Hosted by Jeff Farr, Vice President B2B Solutions, with our Special Guest Speaker, Jason Hekl, Research Director, SiriusDecisions.

Featured Solution

  • Social Media Solutions Overview
    Your Consumers Are Talking. Are You Listening? People today are increasingly using the Web as a platform for sharing their buying experiences, both positive and negative.

Press Releases

  • Alorica Granted a CUSTOMER 2013 MVP Quality Award
    Irvine, CA (May 14, 2013) Alorica, (www.alorica.com), a leading provider of customer management outsourcing solutions, has been named a winner of a Silver MVP Quality Award from TMC's CUSTOMER magazine.
  • Alorica Begins Hiring Hundreds
    Magna, UT (May 13, 2013) Alorica, (www.alorica.com), a leading provider of customer management outsourcing solutions, announced today that they are hiring 100 people immediately and have plans to hire up to 200 more in the next couple of months due to new client growth and internal employee promotions.

About Alorica

Alorica is a leading Business Process Outsourcing Provider of customer management solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, supply chain and fulfillment, to social CRM and mobile, Alorica offers a seamless customer experience across all service channels. Alorica's award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, California with over 20,000 employees in over 40 domestic, near-shore, and offshore customer management centers, Alorica believes in creating opportunities for its clients, people, and in its communities. For more information, please visit www.alorica.com.

Featured Awards & Recognition

    With a long history of providing outstanding results for our teleservices clients, Alorica has been honored with numerous awards and recognition. We are proud to share some of our most recent accolades with you.