Business Process Outsourcing Business Process Outsourcing Business Process Outsourcing

Business Process Outsourcing Featured Article

October 09, 2012

Alorica's Headquarters Move to Irvine

By Rachel Ramsey, TMCnet Web Editor

It’s been an exciting year so far for business process outsourcing solutions provider Alorica. Not only did it win multiple awards including Product of the Year, Best of Chino and MVP Quality, the company also launched a new brand identity and has continued its growth, hiring more employees steadily since January.


The excitement doesn’t stop there. The company is relocating its corporate offices from Chino, Calif. to Irvine, Calif. in the Jamboree Center, which will continue to support nearly 20,000 field employees in 40 global locations.

"Earlier this year, we launched our new identity to the market. We did this to evolve our brand and establish our presence in the marketplace; the presence of an industry leader," said Andy Lee, Alorica's chairman and CEO, in a statement. "Continuing with this effort, and fueled by our current and planned growth, we felt this was the time to create a new corporate environment. We wanted an office environment that our clients and employee felt was more reflective of the new Alorica."

The new office space and associated amenities are necessary to accommodate the company's growth and to better serve new employees, customers and partners. A LEED-certified building, the new facility is in a bustling business park situated within minutes of Orange (News - Alert) County's John Wayne Airport, offering easy and convenient access.

Irvine was recently ranked the sixth most livable city in America by CNN's Money Magazine.

"There are a lot of vibrant, growth-oriented companies in the Irvine area -- it is known for that," added Lee. "Alorica will continue to be a leading BPO provider -- but now with a corporate office that offers excellent on-site amenities along with the all the conveniences and facilities that Orange County has to offer. We look forward to continuing to build on our energetic and contemporary culture and welcome our customers and partners to the new offices soon."

Alorica’s customer management outsourcing solutions span the entire customer lifecycle. From customer acquisition, sales and customer care to support, logistics and fulfillment, Alorica offers a seamless customer experience across all service channels.

Its business process outsourcing solutions are utilized by some of the world’s most elite brands within all types of industries, spanning both the business to consumer (B2C) and business to business (B2B) spaces. The company offers customer experience management solutions, B2B solutions, supply chain management, hosted solutions and social customer relationship management solutions.




Edited by Jamie Epstein


Follow Us 

FREE Business Process Outsourcing eNewsletter: Click here to receive your targeted Business Process Outsourcing Community eNewsletter.

Knowledge Center

  • Case Study - Airline
    This Fortune 500 Airline Client took its current form when it came out of Chapter 11 protection and merged with another airline in September 2005, and now ranks among the largest U.S. airlines today.
  • Industry Profile - Travel & Tourism
    Due to the emergence of low-cost providers and other competitive pressures, today's travel and tourism companies face declining margins and waning customer loyalty. To survive and excel in this marketplace, airlines, tour operators and hotel chains must find ways to maintain the caliber of service their customers expect - while keeping operating costs under control.
  • Solution Profile - Online Solutions
    For the most part, tech-savvy consumers appreciate the benefits of 24/7 Internet self-service. But sometimes they have a need or concern that requires the human touch.

Featured Podcast

  • 7 Steps to Creating a Powerful Teleprospecting Engine
    When was the last time you performed an audit on your telesprospecting process? Putting actionable strategies in place will convert teleprospecting from a tactical afterthought to a strategic asset.

    Come learn as SiriusDecisions discusses insights from their 2012 Teleprospecting Study.

    Hosted by Jeff Farr, Vice President B2B Solutions, with our Special Guest Speaker, Jason Hekl, Research Director, SiriusDecisions.

Featured Solution

  • Social Media Solutions Overview
    Your Consumers Are Talking. Are You Listening? People today are increasingly using the Web as a platform for sharing their buying experiences, both positive and negative.

Press Releases

  • Alorica Granted a CUSTOMER 2013 MVP Quality Award
    Irvine, CA (May 14, 2013) Alorica, (www.alorica.com), a leading provider of customer management outsourcing solutions, has been named a winner of a Silver MVP Quality Award from TMC's CUSTOMER magazine.
  • Alorica Begins Hiring Hundreds
    Magna, UT (May 13, 2013) Alorica, (www.alorica.com), a leading provider of customer management outsourcing solutions, announced today that they are hiring 100 people immediately and have plans to hire up to 200 more in the next couple of months due to new client growth and internal employee promotions.

About Alorica

Alorica is a leading Business Process Outsourcing Provider of customer management solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, supply chain and fulfillment, to social CRM and mobile, Alorica offers a seamless customer experience across all service channels. Alorica's award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, California with over 20,000 employees in over 40 domestic, near-shore, and offshore customer management centers, Alorica believes in creating opportunities for its clients, people, and in its communities. For more information, please visit www.alorica.com.

Featured Awards & Recognition

    With a long history of providing outstanding results for our teleservices clients, Alorica has been honored with numerous awards and recognition. We are proud to share some of our most recent accolades with you.