Business Process Outsourcing Business Process Outsourcing Business Process Outsourcing
Quick Links:
Home
Contact Us
Featured Content
Industry News
RSS Feeds

Business Process Outsourcing Featured Article

October 22, 2012

New Relic Pro Offers Transaction Performance Management Solutions for All types of Businesses

By Shamila Janakiraman, TMCnet Contributor

New Relic, a provider of SaaS (News - Alert)-based application performance management solutions, released an enhanced key transaction performance management solution, New Relic Pro, which will help all types of organizations to undertake enterprise business transaction performance tracking.


Business transaction performance management is done by large enterprises only as they are generally expensive, on-premises tools. The new enhanced New Relic Pro will deliver advanced, fine-grained visibility into all critical business interactions for enterprises big and small.

“Key transactions is another example of New Relic keeping our original promise to our customers who are tired of an on-premise patchwork of disparate monitoring solutions that can be prohibitively expensive to many businesses,” said Lew Cirne, founder and CEO at New Relic.

“By offering this critical capability in our software as a service solution, we are delivering an advanced feature that is directly tied to monitoring the health of the business. It is our mission to make our customers more effective in pinpointing and preventing errors in live production Web environments,” Cirne added.

New Relic Pro already features an intuitive product workflow and better user interface. The new version now includes real user monitoring and delivery of application performance overviews. This enables developers and operations teams to detect performance issues and take proactive steps to prevent disruption to normal business activity, explained officials.

The new Relic solution lets customers define and track the performance of specific transactions like in online shopping carts or online customer registration transactions. All major transactions are presented conveniently in a dedicated dashboard that reveals transaction-level, real user and application service performance metrics.

Besides automatic base lining, topology maps and service level agreement reports are provided.

New Relic recently partnered with Wirehive, a specialist hosting and infrastructure services company, allowing Wirehive customers to receive New Relic Standard for free. New Relic Standard offers application-level performance monitoring, allowing for the creation of numerous high-performance, scalable apps.

Wirehive customers will benefit from immediate, completely free access to a powerful tool that enables monitoring, troubleshooting and tuning applications.




Edited by Braden Becker


[ View all Business Process Outsourcing Articles ]

Follow Us 

FREE Business Process Outsourcing eNewsletter: Click here to receive your targeted Business Process Outsourcing Community eNewsletter.

Knowledge Center

  • Case Study - Airline
    This Fortune 500 Airline Client took its current form when it came out of Chapter 11 protection and merged with another airline in September 2005, and now ranks among the largest U.S. airlines today.
  • Industry Profile - Travel & Tourism
    Due to the emergence of low-cost providers and other competitive pressures, today's travel and tourism companies face declining margins and waning customer loyalty. To survive and excel in this marketplace, airlines, tour operators and hotel chains must find ways to maintain the caliber of service their customers expect - while keeping operating costs under control.
  • Solution Profile - Online Solutions
    For the most part, tech-savvy consumers appreciate the benefits of 24/7 Internet self-service. But sometimes they have a need or concern that requires the human touch.

Featured Podcast

  • 7 Steps to Creating a Powerful Teleprospecting Engine
    When was the last time you performed an audit on your telesprospecting process? Putting actionable strategies in place will convert teleprospecting from a tactical afterthought to a strategic asset.

    Come learn as SiriusDecisions discusses insights from their 2012 Teleprospecting Study.

    Hosted by Jeff Farr, Vice President B2B Solutions, with our Special Guest Speaker, Jason Hekl, Research Director, SiriusDecisions.

Featured Solution

  • Social Media Solutions Overview
    Your Consumers Are Talking. Are You Listening? People today are increasingly using the Web as a platform for sharing their buying experiences, both positive and negative.

Press Releases

  • Alorica Wins Large Employer of the Year Award
    Durant, OK (March 27, 2013) Alorica, (www.alorica.com), a leading provider of customer management outsourcing solutions, announced today they were the recipient of the Large Employer of the Year Award in Durant, OK. Currently, Alorica employs over 500 in the Durant community and is projected to hire more. The company was selected by the Durant Area Chamber of Commerce due to the positive economic impact they have had in the local area and because of the extraordinary efforts in the community through volunteer hours and charitable contributions.
  • Alorica strengthens presence in Cebu, creates jobs
    Makati, Philippines (March 17, 2013) Alorica (www.alorica.com), a leading provider of customer management outsourcing solutions, expands its Philippine operations in Cebu City as part of the company's continued geographic expansion initiative to increase its presence in key growth markets and support in global growth strategy. With more than 40 US domestic, near shore, and offshore customer management centers, Alorica is actively strengthening its ability to provide high-value solutions to its clients in the fastest
    growing business process outsourcing markets in the world.

About Alorica

Alorica is a leading Business Process Outsourcing Provider of customer management solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, supply chain and fulfillment, to social CRM and mobile, Alorica offers a seamless customer experience across all service channels. Alorica's award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, California with over 20,000 employees in over 40 domestic, near-shore, and offshore customer management centers, Alorica believes in creating opportunities for its clients, people, and in its communities. For more information, please visit www.alorica.com.

Featured Awards & Recognition

    With a long history of providing outstanding results for our teleservices clients, Alorica has been honored with numerous awards and recognition. We are proud to share some of our most recent accolades with you.