BMC FootPrints Solution Improves Robert Wiseman Dairies Service Desk Services

Founded in 1947 and considered one of the major liquid milk companies in the U.K., Robert Wiseman Dairies PLC delivers about 30 percent of the fresh milk consumed in Britain each day. This is a dairy industry with a long and interesting history; from its farms to the processing and distribution of milk to a consumer’s fridge, this is one company that has a sense of pride for its industry and is committed to excellence in providing its customers quality milk and services. 

However, the U.K. dairy company lately found it needed an IT service management (ITSM) solution capable of aligning IT services with the needs of its business to improve the predictability, management and performance of its service desk.

Robert Wiseman Dairies decided to turn to BMC Software’s (News - Alert) FootPrints on-premises platform, which follows ITIL best practices and adapts to changes and supports workflow processes, to achieve its goal. What a successful story told on how it has enhanced the service desk offerings at Robert Wiseman Dairies.

BMC FootPrints is said to be flexible enough for Robert Wiseman Dairies to configure and use to correct end-user issues and problems. For what the dairy company needed, it provided. For instance, it offered them self-service and project tracking capabilities, alignment to ITIL and customizable templates, and the technology able to ensure rapidly changing workflows.

Basically, BMC FootPrints is being used to help the dairy company gain efficiency and control of their business. It was chosen as an end-to-end problem resolution to achieve the company’s goals in the shortest possible time frame; all of which can improve its productivity, satisfy business needs and increase customer satisfaction.

There are a number of benefits in using BMC FootPrints: for Robert Wiseman Dairies, it is has been used as a problem resolution for its service desk and to offer top customer service.

BMC‘s ITSM solution for Robert Wiseman Dairies allowed the company to control its activities and help better prioritize projects and work orders. Also is implemented to improve problem management and enable quick handling of work processes during a period of massive change.

With BMC FootPrints as an ITSM solution for change management, the U.K. dairy industry is making progress toward achieving its original goals; that is, to obtain the best practice ITIL guidelines and use the best practices to improving help desk efficiency on a continuous basis.

To learn more about BMC FootPrints ITSM solution, visit the BMC Software website; or to read another interesting article on how another company improved business performance with BMC FootPrints, click here.