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November 12, 2012

Essintial Enterprise Solutions Picks CSDP

By Jyothi Shanbhag, TMCnet Contributor

Essintial Enterprise Solutions, a company offering business process outsourcing (BPO) solutions for the enterprise service supply chain, recently selected Customer Service Delivery Platform (CSDP) to avail its consulting services, including Business Process Mapping and implementing Lean principles to enhance the value to their clients and partners.


"At Essintial, we are committed to maximizing the value we deliver to our customers and want to ensure that we have the processes in place to continually increase that customer value. CSDP is helping us achieve those goals," said Anita Weissman, senior director, Service Planning & Quality at Essintial

Weissman.

They chose CSDP because of its extensive experience with business process re-engineering and deep expertise in service lifecycle management in particular.

CSDP delivers service process re-engineering excellence to help organizations decrease costs, streamline process flow, improve productivity, reduce delays and free up resources while optimizing profitability.

CSDP also offers service relationship management solutions that employ a process-driven approach to software configuration and deployment to automate and optimize any aspect of post-sales service delivery.

"We are very excited to have been chosen as a partner by Essintial and to be part of Essintial's continuous improvement process," said Jerry Edinger, president and CEO at CSDP.

With over 30 years of experience in the service industry, CSDP claims to have unparalleled expertise in end-to-end field service management flow. The company offers a variety of management solutions, from proposal generation to contract management, entitling the service experience, resource coordination (materials or people), scheduling the activity, labor claiming, forward and reverse logistics, warranty redemption, and billing and invoicing.

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Edited by Braden Becker


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