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November 17, 2012

TMCnet Business Process Outsourcing Week in Review

By Rachel Ramsey, TMCnet Web Editor

Given how much support the Obama administration had put in his first term behind tough anti foreign call center outsourcing legislation, you’d imagine that offshore BPO players might be nervous about the recent election outcome.

Not so much, according to at least one source, a Philippines business newspaper. Business process outsourcing (BPO) firms in the nation are not worried about the possible resurfacing in Congress of a bill called the “Bring Jobs Home” that would, among other things, penalize U.S. firms for sending their call center business abroad, the Philippines’ Business Mirror reported.


The business process outsourcing industry is confident that Congress will again junk the measure as the American lawmakers are seen to give more weight to benefits that U.S. firms are getting in outsourcing some of their tasks, particularly in the Philippines.

In other news this week, Essintial Enterprise Solutions, a company offering business process outsourcing solutions for the enterprise service supply chain, recently selected Customer Service Delivery Platform (CSDP) to avail its consulting services, including Business Process Mapping and implementing Lean principles to enhance the value to their clients and partners. It chose CSDP because of its extensive experience with business process re-engineering and deep expertise in service lifecycle management in particular.

Connectyx Technologies, a healthcare business process outsourcer, reportedly signed a joint venture agreement with Palm City, Florida-based business process outsourcing company iVox Solutions. Braced for a $3 million revenue target in 2013, the company hopes that the alliance will give it a greater market reach in the Hispanic pockets. Under the agreement, Connectyx will tap iVox’s experience and expertise in the area of call center services to promote a slew of personal healthcare and medical emergency products and services. 

The business process outsourcing subsidiary of Infosys (News - Alert), Infosys BPO, recently stated that its flagship corporate social responsibility (CSR) initiative, Project Genesis, has trained more than 100,000 students in India. This training is meant to enhance these students' level of employability in the ITeS (information technology enabled services) industry.

In more exciting news this week, business process outsourcing provider Alorica was inducted into the Military Spouse Employment Partnership (MSEP), part of the Department of Defense (DoD)’s broader spouse education and career opportunities initiative. Alorica, a provider of business process outsourcing solutions, was recently inducted into the MSEP to support the mission of AloriCares, its veteran home agent program, by extending employment opportunities to disabled vets and military spouses.

The business process outsourcing community covers the top industry news, trends, announcements and resources each week. Visit and bookmark http://business-process-outsourcing.tmcnet.com/ to stay on top of the latest information in the business process outsourcing space!

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.





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About Alorica

Alorica is a leading Business Process Outsourcing Provider of customer management solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, supply chain and fulfillment, to social CRM and mobile, Alorica offers a seamless customer experience across all service channels. Alorica's award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, California with over 20,000 employees in over 40 domestic, near-shore, and offshore customer management centers, Alorica believes in creating opportunities for its clients, people, and in its communities. For more information, please visit www.alorica.com.

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