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December 04, 2012

Coracall Expands Offerings with Business Transformation Practice

By Carolyn J Dawson, TMCnet Contributor

Coracall recently announced that it has set up a Business Transformation Outsourcing Practice for its customers across the globe. The organization, known for worldwide outsourcing, BPOs and call centers, has enhanced its portfolio of offerings with this latest addition.


In a statement, Mr. Phil Lightfoot, CEO of Coracall said, "Traditionally Business Process Outsourcing has been geared toward shifting existing customer processes in an 'as is' state and moving it to lower cost location leveraging the scale of a business partner and labor arbitrage. However, as outsourcing and indeed off shoring has matured, our customers now expect far more than a traditional 'lift and shift' model."

According to Mr. Lightfoot, the organization is pleased that its Business Transformation Outsourcing practice will concentrate on off shoring and outsourcing offerings from its facilities located in South Africa and the Philippines.

Mr. Lightfoot said, "Our plan is to build operational excellence, and use innovation to re-engineer customer processes. Whether it is through the rigor of the Six Sigma framework, tools, automation or the deployment of technology Coracall is an expert in the change management process. The benefits to our customers include lower cost of ownership, a leaner more productive work environment, which allows our customer to focus on the core competencies of their business."

Coracall is a full service contact center. The organization is run by professionals having numerous years of experience in offering intelligent customer contact solutions and sturdy client relationships. Coracall provides economical and versatile service options that can be deployed by the organization’s management team to rapidly fulfill the business requirements and goals of the clients.

The privately-held organization has its headquarters in Durban, South Africa. Coracall also has facilities located in the UK and the Philippines. Operating 24/7 throughout the year, Coracall offers flexible offerings for customers and clients, thereby constantly keeping them connected in a 24/7 world.

Coracall has invested profoundly in the technology, which merges Web-based technology, enterprise grade application architecture and live media gateways, thereby augmenting the availability, accessibility and economical viability for contact center services. Coracall can run versatile multi-client campaigns using this technology at decreased expenses, thereby offering a competitive benefit for the organization’s clients.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman


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