Business Process Outsourcing Business Process Outsourcing Business Process Outsourcing

Business Process Outsourcing Featured Article

December 07, 2012

CenturyLink Chooses Amdocs for Operational Support Systems Consolidation

By Anamika Singh, TMCnet Contributor

Amdocs (News - Alert), a provider of customer experience systems and services, announced that CenturyLink Inc., a telecommunications company in the United States, has selected Amdocs for an operational support systems (OSS) consolidation project.


The solution is based on a single inventory repository, and provides an automated, scalable platform for planning and managing next-generation services. The Amdocs solution will help CenturyLink to drive efficiencies with rapid time to market for new product offers.

The OSS platform will also enable service fulfillment automation, streamlining CenturyLink's ordering process and optimizing network and asset utilization.

Amdocs OSS software products are used by service providers to design, build, fulfill and assure their networks. For any type of transmission technology, the product addresses configuration, planning and service fulfillment for all types of telecommunication services.

"We chose Amdocs based on its proven experience, particularly supporting Ethernet and VPN services," stated Bill Bradley, chief information officer at CenturyLink.  

"As we look to grow our network business, we will leverage Amdocs' experience in delivering automated and scalable OSS solutions to quickly achieve a consolidated OSS platform. Not only will this enable CenturyLink to launch future products more rapidly, but it will also reduce costs and shorten the order-to-cash cycle," Bradley added.

"To stay ahead, service providers need to be agile and ready for the future," commented Rebecca Prudhomme, vice president for product and solutions marketing at Amdocs. "By consolidating functions across multiple technologies and lines of business, and providing a single view of network resources, Amdocs' solution will increase CenturyLink's flexibility."  

Amdocs OSS continues to extend and deepen the industry’s most comprehensive OSS suite for service providers. It focuses on network planning and service fulfillment from a common core of service and resource management.

The OSS solutions not only help service providers be efficient by improving their planning and operations teams; they also contribute significant financial benefits to their overall CAPEX and OPEX (News - Alert) network equipment budgets.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert)Follow us on Twitter.




Edited by Braden Becker


Follow Us 

FREE Business Process Outsourcing eNewsletter: Click here to receive your targeted Business Process Outsourcing Community eNewsletter.

Knowledge Center

  • Case Study - Airline
    This Fortune 500 Airline Client took its current form when it came out of Chapter 11 protection and merged with another airline in September 2005, and now ranks among the largest U.S. airlines today.
  • Industry Profile - Travel & Tourism
    Due to the emergence of low-cost providers and other competitive pressures, today's travel and tourism companies face declining margins and waning customer loyalty. To survive and excel in this marketplace, airlines, tour operators and hotel chains must find ways to maintain the caliber of service their customers expect - while keeping operating costs under control.
  • Solution Profile - Online Solutions
    For the most part, tech-savvy consumers appreciate the benefits of 24/7 Internet self-service. But sometimes they have a need or concern that requires the human touch.

Featured Podcast

  • 7 Steps to Creating a Powerful Teleprospecting Engine
    When was the last time you performed an audit on your telesprospecting process? Putting actionable strategies in place will convert teleprospecting from a tactical afterthought to a strategic asset.

    Come learn as SiriusDecisions discusses insights from their 2012 Teleprospecting Study.

    Hosted by Jeff Farr, Vice President B2B Solutions, with our Special Guest Speaker, Jason Hekl, Research Director, SiriusDecisions.

Featured Solution

  • Social Media Solutions Overview
    Your Consumers Are Talking. Are You Listening? People today are increasingly using the Web as a platform for sharing their buying experiences, both positive and negative.

Press Releases

  • Alorica Granted a CUSTOMER 2013 MVP Quality Award
    Irvine, CA (May 14, 2013) Alorica, (www.alorica.com), a leading provider of customer management outsourcing solutions, has been named a winner of a Silver MVP Quality Award from TMC's CUSTOMER magazine.
  • Alorica Begins Hiring Hundreds
    Magna, UT (May 13, 2013) Alorica, (www.alorica.com), a leading provider of customer management outsourcing solutions, announced today that they are hiring 100 people immediately and have plans to hire up to 200 more in the next couple of months due to new client growth and internal employee promotions.

About Alorica

Alorica is a leading Business Process Outsourcing Provider of customer management solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, supply chain and fulfillment, to social CRM and mobile, Alorica offers a seamless customer experience across all service channels. Alorica's award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, California with over 20,000 employees in over 40 domestic, near-shore, and offshore customer management centers, Alorica believes in creating opportunities for its clients, people, and in its communities. For more information, please visit www.alorica.com.

Featured Awards & Recognition

    With a long history of providing outstanding results for our teleservices clients, Alorica has been honored with numerous awards and recognition. We are proud to share some of our most recent accolades with you.