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December 15, 2012

TMCnet's Business Process Outsourcing Week in Review

By Michelle Amodio, TMCnet Contributor

Another week comes to a close as we wrap up the news in business process outsourcing.

This week, TMCnet reported that DealNet’s business process outsourcing unit made a deal with Ontario Public Service Association to further develop in the BPO business, providing a base for the One Dealer business in the North American HVAC and water heater financing sector.


"We are excited to announce that the consistent results provided by our BPO team in Toronto have culminated in this renewal and the opportunity to continue to further develop this business," said Bob Cariglia, DealNet president. "Servicing the needs of such a highly visible and regulated client can be challenging, however, we have been extremely pleased with our working relationship with the client that has resulted in this early contract renewal."

Read the full report for the agreement details via the full report.

In other news, AlgoSec announced the expansion of its Channel Partner (News - Alert) Program in the Americas, making it easier for channel partners to receive qualified lead forwarding, registered opportunity protection, training, certification and joint sales and marketing support.

“AlgoSec continues to see increasing demand in network security management from organizations of all sizes across a wide range of industries from all around the globe,” said Yuval Baron, CEO and cofounder of AlgoSec.

Brad Caravan, who brings 18 years of sales and marketing experience to AlgoSec, will lead the expansion in North America.

The full report details AlgoSec’s plans for the expansion, including investments and visions toward a successful 2013.  

In healthcare news, organizations in this industry are turning to outsourcing to lower overall costs.

According to recent statistics of the top 20 outsourcing firms, there has been a 13.1-percent growth between 2010 and 2011 in outsourcing for healthcare. The healthcare industry faces challenges by way of regulation changes and rising costs, so outsourcing has become an attractive option.

Alorica is detailed as one BPO solution to tackle the increasing costs of managing a healthcare office, from call handling to maintaining information, and is listed as HIPPA-compliant.

“Alorica has demonstrated proven ability to accommodate the staffing of season ramps and temporary programs,” said Lexy Desrosiers, executive director client services, Alorica.

Read more about how Alorica is servicing the healthcare industry with BPO.

That’s it for this week’s business process outsourcing week in review. Be sure to tune into the the BPO community for the latest updates in this trending space. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.





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About Alorica

Alorica is a leading Business Process Outsourcing Provider of customer management solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, supply chain and fulfillment, to social CRM and mobile, Alorica offers a seamless customer experience across all service channels. Alorica's award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, California with over 20,000 employees in over 40 domestic, near-shore, and offshore customer management centers, Alorica believes in creating opportunities for its clients, people, and in its communities. For more information, please visit www.alorica.com.

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