Business Process Outsourcing Business Process Outsourcing Business Process Outsourcing

Business Process Outsourcing Featured Article

December 17, 2012

Mediaflex CI Module Added to TMD's Mediaflex Platform

By Carolyn J Dawson, TMCnet Contributor

TMD has unveiled an enhanced Mediaflex platform, which consists of a novel Mediaflex CI or content intelligence module. This latest system offers extremely powerful business process administration, allowing organizations to generate, manufacture, administer, archive and publish content.


Smart process computerization and business analytics, along with workflow development tools, are provided by Mediaflex CI. Similar to large enterprises, any organization can now administer the complete media lifecycle in a proficient manner using the Mediaflex CI’s ability to comprehend and monetize the fundamental content flows within an organization.

It is imperative for organizations to develop workflows as per the needs of the business. It’s also critical to deploy computerized decision making that is motivated by business rules developed by an organization.

The requirement for lengthy manual decision-making can therefore be avoided, allowing the system to leverage complete and efficient gains. Metadata harvesting and search supervision, driven by the content files, are considered in the decision making process.

With the introduction of other processes that depend on the results of the decisions, organizations can now facilitate dynamic business process administration.

In a statement, Tony Taylor, Chairman and CEO, TMD said, “This is a remarkable addition to the Mediaflex platform, and transforms it from a leading asset management platform to a complete enterprise business system. We know from our discussions with broadcasters, production companies and archives that they have to match content workflows with commercial decision-making to deliver economies as well as make the media available as widely as possible, and that is precisely what we have achieved with Mediaflex CI. It is also designed with the future in mind, for instance being inherently cloud ready so that the same business processes can be designed, wherever the content is and whoever is accessing the system.”

A number of ground-pioneering media organizations worldwide have been using the established and sturdy Mediaflex workflow engine, which has been used as the foundation for developing Mediaflex CI. Organizations can generate business processes using drag and drop capability as Mediaflex CI offers an improved graphical user interface.

The organization’s requirements for producing business reporting and analytics are also fulfilled as a complete audit trail is provided by Mediaflex CI.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker


Follow Us 

FREE Business Process Outsourcing eNewsletter: Click here to receive your targeted Business Process Outsourcing Community eNewsletter.

Knowledge Center

  • Case Study - Airline
    This Fortune 500 Airline Client took its current form when it came out of Chapter 11 protection and merged with another airline in September 2005, and now ranks among the largest U.S. airlines today.
  • Industry Profile - Travel & Tourism
    Due to the emergence of low-cost providers and other competitive pressures, today's travel and tourism companies face declining margins and waning customer loyalty. To survive and excel in this marketplace, airlines, tour operators and hotel chains must find ways to maintain the caliber of service their customers expect - while keeping operating costs under control.
  • Solution Profile - Online Solutions
    For the most part, tech-savvy consumers appreciate the benefits of 24/7 Internet self-service. But sometimes they have a need or concern that requires the human touch.

Featured Podcast

  • 7 Steps to Creating a Powerful Teleprospecting Engine
    When was the last time you performed an audit on your telesprospecting process? Putting actionable strategies in place will convert teleprospecting from a tactical afterthought to a strategic asset.

    Come learn as SiriusDecisions discusses insights from their 2012 Teleprospecting Study.

    Hosted by Jeff Farr, Vice President B2B Solutions, with our Special Guest Speaker, Jason Hekl, Research Director, SiriusDecisions.

Featured Solution

  • Social Media Solutions Overview
    Your Consumers Are Talking. Are You Listening? People today are increasingly using the Web as a platform for sharing their buying experiences, both positive and negative.

Press Releases

  • Alorica Wins Large Employer of the Year Award
    Durant, OK (March 27, 2013) Alorica, (www.alorica.com), a leading provider of customer management outsourcing solutions, announced today they were the recipient of the Large Employer of the Year Award in Durant, OK. Currently, Alorica employs over 500 in the Durant community and is projected to hire more. The company was selected by the Durant Area Chamber of Commerce due to the positive economic impact they have had in the local area and because of the extraordinary efforts in the community through volunteer hours and charitable contributions.
  • Alorica strengthens presence in Cebu, creates jobs
    Makati, Philippines (March 17, 2013) Alorica (www.alorica.com), a leading provider of customer management outsourcing solutions, expands its Philippine operations in Cebu City as part of the company's continued geographic expansion initiative to increase its presence in key growth markets and support in global growth strategy. With more than 40 US domestic, near shore, and offshore customer management centers, Alorica is actively strengthening its ability to provide high-value solutions to its clients in the fastest
    growing business process outsourcing markets in the world.

About Alorica

Alorica is a leading Business Process Outsourcing Provider of customer management solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, supply chain and fulfillment, to social CRM and mobile, Alorica offers a seamless customer experience across all service channels. Alorica's award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, California with over 20,000 employees in over 40 domestic, near-shore, and offshore customer management centers, Alorica believes in creating opportunities for its clients, people, and in its communities. For more information, please visit www.alorica.com.

Featured Awards & Recognition

    With a long history of providing outstanding results for our teleservices clients, Alorica has been honored with numerous awards and recognition. We are proud to share some of our most recent accolades with you.