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January 12, 2013

TMCnet Business Process Outsourcing Week in Review

By Rachel Ramsey, TMCnet Web Editor

Whether you are responsible for revenue generation, customer service, customer escalations or management projects, turning to business process outsourcing solutions can improve all of those and allow you to focus on your core business objectives.


To support the increasing number of large projects that involve cross-department teams, more employees are required to have project management skills to ensure timely completion of projects within the allocated budgets. ESI (News - Alert), a provider of project management training, recently shed light on the top 10 trends in project management for 2013, revealing expert leadership is lacking in all areas of project management, portfolio management and program management.

Advanced telecommunication technologies have been making it possible for enterprises across the globe to enhance their work strategies to get the most out of their workforce, and one of these strategies is hiring part-time executives for higher positions. Timewise Jobs, a specialist recruitment firm, recently framed a part-time ‘power league,’ the top positions which have been claimed by some well-known executives.

In other news this week, Kovarus, Inc., a company focused on increasing IT efficiency for its clients by architecting and integrating business-aligned IT solutions, acquired Back Office Architects, an IT services firm that delivers Microsoft (News - Alert) and virtualization solutions to companies that rely on a high-performance infrastructure and demand superior customer service. Thanks to the acquisition, new and existing customers will now be able to enjoy a more solid offering of business-aligned IT solutions from Kovarus.

In order to realize the full potential of its applications, Apptricity, a provider of innovative software applications that help companies of all sizes run better and maximize their resources,  needed to extend the reach of Jetstream to more users and allow them to instantly access its mission-critical apps for real-time intelligence. It certified Janamhardware for the Jetstream solution platform. The certification of Janam’s mobile-scanning capability reportedly increases the ranks of Apptricity’s mobility partners, and offers easy on-the-go integration to a larger section of enterprise users.

Also in acquisition news, Software and technology service company, SunGard, has just acquired XciteSolutionsPlus, LLC (XSP), a provider of end-to-end solutions for automated corporate actions. Although the terms of the deal have not been disclosed as of yet, SunGard is reportedly in good enough financial standing to embrace the acquisition with little financial impact.

One of the key aspects of business process outsourcing is embracing today’s workforce trends. YouSendIt, Inc., a go-to file collaboration service for enterprise and consumers, recently announced that its newly updated YouSendIt app is now available for free from the App Store on the iPhone and iPod touch or at the iTunes App Store. Leveraging the newly updated app, professionals will be able to work from any location using any device.

Stay tuned to the business process outsourcing community each week, which features the latest trends, reports, announcements and resources in the industry.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.





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Alorica is a leading Business Process Outsourcing Provider of customer management solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, supply chain and fulfillment, to social CRM and mobile, Alorica offers a seamless customer experience across all service channels. Alorica's award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, California with over 20,000 employees in over 40 domestic, near-shore, and offshore customer management centers, Alorica believes in creating opportunities for its clients, people, and in its communities. For more information, please visit www.alorica.com.

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