Business Process Outsourcing Business Process Outsourcing Business Process Outsourcing
Quick Links:
Home
Contact Us
Featured Content
Industry News
RSS Feeds

Business Process Outsourcing Featured Article

January 19, 2013

TMCnet Business Process Outsourcing Week in Review

By Rachel Ramsey, TMCnet Web Editor

Business process outsourcing is one of the current top trends that is shaping and impacting industries of all kinds. From healthcare and financial services to technology and retail, companies are turning to business process outsourcers for benefits such as increased productivity, reduced costs, quality of service and operational expertise.


This week in the business process outsourcing space, Coach chose TradeCard to manage the movements of goods and money. At TradeCard, buyers, suppliers and services providers share complete visibility of a single version of the supply chain that ensures goods are produced, delivered and sold optimally. Its cloud-based network enables complex, multi enterprise sourcing transactions across various layers of the supply chain.

As companies create a large volume of digital data, storing and retrieving this Information has been steadily growing into a problem. But proper use of this digital data is important as companies can evaluate this to their advantage. Enterprise data management helps companies gather data systematically and make best use of that data. Helping companies in this task, Laserfiche released Laserfiche 9. This new release helps companies use the power of enterprise data management (ECM) and business process management (BPM) by bringing them together.

Also this week, for the fourth year in a row, the Comverse (News - Alert) ONE Billing & Active Customer Management solution has been recognized with the INTERNET TELEPHONY BSS/OSS Excellence Award. The Comverse ONE Billing & Active Customer Management solution seamlessly brings real-time charging into postpaid environments through the introduction of theComverse ONE Online & Converged Charging deployment mode.

The Irish fixed-line and mobile telecommunications operator, eircom, selected Comptel Fulfillment to expedite and deploy a series of the company’s new services. eircom chose Comptel Corporation’s (News - Alert) offering in order to simplify service creation, lower the costs involved in deployment, and decrease the time-to-revenue period. Using Comptel, eircom will be able to automate the end-to-end process, managing service order capture and service delivery much easier than the company has been able to in the past.

Last but not least, TrackVia unveiled its annual list of the "10 Most Intriguing Applications of 2012." Five of the most widespread applications created by its citizen developer users in 2012 have also been revealed by the organization. Non-technical business people are offered a drastically rapid method of building their own personal cloud software, using TrackVia’s improvised Web-based platform. The numerous methods by which the non-technical business uses the TrackVia platform to generate personalized business applications without any coding are included in the TrackVia list.

Each week the business process outsourcing community covers the latest industry news, resources and trends. Stay tuned to stay up-to-date on the latest in business process outsourcing!

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.





[ View all Business Process Outsourcing Articles ]

Follow Us 

FREE Business Process Outsourcing eNewsletter: Click here to receive your targeted Business Process Outsourcing Community eNewsletter.

Knowledge Center

  • Case Study - Airline
    This Fortune 500 Airline Client took its current form when it came out of Chapter 11 protection and merged with another airline in September 2005, and now ranks among the largest U.S. airlines today.
  • Industry Profile - Travel & Tourism
    Due to the emergence of low-cost providers and other competitive pressures, today's travel and tourism companies face declining margins and waning customer loyalty. To survive and excel in this marketplace, airlines, tour operators and hotel chains must find ways to maintain the caliber of service their customers expect - while keeping operating costs under control.
  • Solution Profile - Online Solutions
    For the most part, tech-savvy consumers appreciate the benefits of 24/7 Internet self-service. But sometimes they have a need or concern that requires the human touch.

Featured Podcast

  • 7 Steps to Creating a Powerful Teleprospecting Engine
    When was the last time you performed an audit on your telesprospecting process? Putting actionable strategies in place will convert teleprospecting from a tactical afterthought to a strategic asset.

    Come learn as SiriusDecisions discusses insights from their 2012 Teleprospecting Study.

    Hosted by Jeff Farr, Vice President B2B Solutions, with our Special Guest Speaker, Jason Hekl, Research Director, SiriusDecisions.

Featured Solution

  • Social Media Solutions Overview
    Your Consumers Are Talking. Are You Listening? People today are increasingly using the Web as a platform for sharing their buying experiences, both positive and negative.

Press Releases

  • Alorica Wins Large Employer of the Year Award
    Durant, OK (March 27, 2013) Alorica, (www.alorica.com), a leading provider of customer management outsourcing solutions, announced today they were the recipient of the Large Employer of the Year Award in Durant, OK. Currently, Alorica employs over 500 in the Durant community and is projected to hire more. The company was selected by the Durant Area Chamber of Commerce due to the positive economic impact they have had in the local area and because of the extraordinary efforts in the community through volunteer hours and charitable contributions.
  • Alorica strengthens presence in Cebu, creates jobs
    Makati, Philippines (March 17, 2013) Alorica (www.alorica.com), a leading provider of customer management outsourcing solutions, expands its Philippine operations in Cebu City as part of the company's continued geographic expansion initiative to increase its presence in key growth markets and support in global growth strategy. With more than 40 US domestic, near shore, and offshore customer management centers, Alorica is actively strengthening its ability to provide high-value solutions to its clients in the fastest
    growing business process outsourcing markets in the world.

About Alorica

Alorica is a leading Business Process Outsourcing Provider of customer management solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, supply chain and fulfillment, to social CRM and mobile, Alorica offers a seamless customer experience across all service channels. Alorica's award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, California with over 20,000 employees in over 40 domestic, near-shore, and offshore customer management centers, Alorica believes in creating opportunities for its clients, people, and in its communities. For more information, please visit www.alorica.com.

Featured Awards & Recognition

    With a long history of providing outstanding results for our teleservices clients, Alorica has been honored with numerous awards and recognition. We are proud to share some of our most recent accolades with you.