Business Process Outsourcing Featured Article

January 25, 2013

Alorica Hires Doug Almond as New Country Manager for Philippines

By Deepika Mala, TMCnet Contributor

In his new role as Country Manager, Almond will be directly responsible for all operational and support functions as well as ensuring the overall performance of the Philippines. With more than 20 years of BPO experience in strategic planning, client relationships, contact center operations and business development, Almond will surely help the company meet its set objectives.

Officials added that he will also bring extensive knowledge and a proven track record of excellent operational execution and leadership development to Alorica.

"Alorica recognizes the rapidly evolving and continued importance of the Philippines in supporting our clients' customers. We are uniquely positioned to continue to lead this growth by focusing on our operational efficiencies and competitive position," said YC Liu, president, in a statement.

Liu further added: "Doug's appointment supports our commitment to strengthen our leadership team by leveraging his depth of relevant experience and ability to provide innovative customer management solutions to our clients."

Almond, a highly experienced operations executive, has held several senior management positions with APAC, ACS (News - Alert)/Xerox and Sitel. He has also managed large and diverse teams in multiple call centers based the U.S., Europe and Asia.

Alorica, headquartered in Irvine, California, provides the proven industry experience and know-how that helps offer a total customer management solution.

In other recent related news, Alorica recently revealed that TMC (News - Alert), a global, integrated media company, has named the company on its Customer Interaction Solutions 27th Annual Top 50 Teleservices Agencies Ranking.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Allison Boccamazzo

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About Alorica

Alorica is a leading Business Process Outsourcing Provider of customer management solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, supply chain and fulfillment, to social CRM and mobile, Alorica offers a seamless customer experience across all service channels. Alorica's award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, California with over 20,000 employees in over 40 domestic, near-shore, and offshore customer management centers, Alorica believes in creating opportunities for its clients, people, and in its communities. For more information, please visit www.alorica.com.

Featured Awards & Recognition

With a long history of providing outstanding results for our teleservices clients, Alorica has been honored with numerous awards and recognition. We are proud to share some of our most recent accolades with you.