Business Process Outsourcing Business Process Outsourcing Business Process Outsourcing
Quick Links:
Home
Contact Us
Featured Content
Industry News
RSS Feeds

Business Process Outsourcing Featured Article

January 28, 2013

ViryaNet Mobile Workforce Management Solution Supports European Water Management Company

By Rajani Baburajan, TMCnet Contributor

ViryaNet (News - Alert) Limited (VRYAF) announced that its mobile workforce management solution is now helping a leading international provider of water and wastewater management solutions based in Germany.


The water and wastewater management company has operations across Europe. The company selected ViryaNet’s mobile workforce management solution to improve efficiency, reduce error rates, bring greater flexibility to its work order processes and improve data availability via mobile devices.

ViryaNet delivers mobile workforce management solutions that intelligently guide, automate, and optimize both simple and complex field service work. They optimize the planning, execution and monitoring of service processes for mobile workforces.

ViryaNet's G4 products specialize in the functions of scheduling and dispatching resources, and enabling mobile field communication. They are delivered in industry specific configurations and utilize innovative technologies like ViryaNet's BPM Blueprint for Mobile Workforce Management, Microsoft (News - Alert) InfoPath and device agnostic mobile solutions.

The advantage of these solutions is that they can be rapidly deployed and extended to support virtually any business process across a wide range of industries. ViryaNet’s solution supports all popular devices from the tablet PC to the smartphone.

The implementation at European water management company includes a comprehensive, enterprise-wide order management include GIS and a document management system.  ViryaNet’s mobile workforce management solution handles the renewal and modification, repair, inspection and maintenance, meter replacement, meter reading and collections.

“ViryaNet and its partners bring refreshing and unique, business-focused capabilities to service organizations across the globe,” said Memy Ish-Shalom, president and CEO, ViryaNet, in a statement. “Our integrated approach – consisting of a Performance Management practice and an innovative product – helps our customers meet their business goals and achieve continuous improvement.”

Back in November, ViryaNet partnered with iDashboards to integrate with ViryaNet G4, providing visibility into the progress of each business process, and enabling customers to achieve ongoing business value. 





[ View all Business Process Outsourcing Articles ]

Follow Us 

FREE Business Process Outsourcing eNewsletter: Click here to receive your targeted Business Process Outsourcing Community eNewsletter.

Knowledge Center

  • Case Study - Airline
    This Fortune 500 Airline Client took its current form when it came out of Chapter 11 protection and merged with another airline in September 2005, and now ranks among the largest U.S. airlines today.
  • Industry Profile - Travel & Tourism
    Due to the emergence of low-cost providers and other competitive pressures, today's travel and tourism companies face declining margins and waning customer loyalty. To survive and excel in this marketplace, airlines, tour operators and hotel chains must find ways to maintain the caliber of service their customers expect - while keeping operating costs under control.
  • Solution Profile - Online Solutions
    For the most part, tech-savvy consumers appreciate the benefits of 24/7 Internet self-service. But sometimes they have a need or concern that requires the human touch.

Featured Podcast

  • 7 Steps to Creating a Powerful Teleprospecting Engine
    When was the last time you performed an audit on your telesprospecting process? Putting actionable strategies in place will convert teleprospecting from a tactical afterthought to a strategic asset.

    Come learn as SiriusDecisions discusses insights from their 2012 Teleprospecting Study.

    Hosted by Jeff Farr, Vice President B2B Solutions, with our Special Guest Speaker, Jason Hekl, Research Director, SiriusDecisions.

Featured Solution

  • Social Media Solutions Overview
    Your Consumers Are Talking. Are You Listening? People today are increasingly using the Web as a platform for sharing their buying experiences, both positive and negative.

Press Releases

  • Alorica Wins Large Employer of the Year Award
    Durant, OK (March 27, 2013) Alorica, (www.alorica.com), a leading provider of customer management outsourcing solutions, announced today they were the recipient of the Large Employer of the Year Award in Durant, OK. Currently, Alorica employs over 500 in the Durant community and is projected to hire more. The company was selected by the Durant Area Chamber of Commerce due to the positive economic impact they have had in the local area and because of the extraordinary efforts in the community through volunteer hours and charitable contributions.
  • Alorica strengthens presence in Cebu, creates jobs
    Makati, Philippines (March 17, 2013) Alorica (www.alorica.com), a leading provider of customer management outsourcing solutions, expands its Philippine operations in Cebu City as part of the company's continued geographic expansion initiative to increase its presence in key growth markets and support in global growth strategy. With more than 40 US domestic, near shore, and offshore customer management centers, Alorica is actively strengthening its ability to provide high-value solutions to its clients in the fastest
    growing business process outsourcing markets in the world.

About Alorica

Alorica is a leading Business Process Outsourcing Provider of customer management solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, supply chain and fulfillment, to social CRM and mobile, Alorica offers a seamless customer experience across all service channels. Alorica's award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, California with over 20,000 employees in over 40 domestic, near-shore, and offshore customer management centers, Alorica believes in creating opportunities for its clients, people, and in its communities. For more information, please visit www.alorica.com.

Featured Awards & Recognition

    With a long history of providing outstanding results for our teleservices clients, Alorica has been honored with numerous awards and recognition. We are proud to share some of our most recent accolades with you.