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January 30, 2013

Alorica's Analytics and Helix CRM Solutions Recognized for Advancing Customer Experience Management

By Rachel Ramsey, TMCnet Web Editor

The company’s Analytics and Helix solutions recently received CUSTOMER magazine’s 2012 Product of the Year award, recognizing the solutions for advancing customer experience management technologies.


This is the fourth year Alorica Analytics, a data management and analysis platform that provides visibility into each individual, team, campaign and program performance against set business goals, received this award. It offers insight into historical performance and drives performance improvement initiatives.

Helix is Alorica’s Web-based technology management service platform, which has received this award for the third consecutive year. The solution bridges CRM support from the front-end to back-end and across the entire enterprise, and is comprised of solution components that can be implemented independently or integrated as one or multiple solutions, including service automation solutions, sales force automation solutions, e-business solution, e-procurement solution and data analysis solution.

“These products speak for themselves. Alorica Analytics and Alorica Helix have consistently proven to be innovative and a value-add tool to enable our clients to become better service providers in their industry,” says Andy Lee, chairman and CEO of Alorica, in a statement. “We continue to bring to life our value proposition of delivering results through technologies like these. These award-winning products provide the necessary measurements and analysis to enhance the customer experience for our clients.”



Image via Customer Magazine

TMC's CUSTOMER magazine is a progression of Customer Interaction Solutions and has become the industry's new, definitive source for news, product information and strategies for communications that engage customers and potential customers. The Product of the Year awards recognize products and services that display vision and leadership in driving the evolution of the customer experience. The editors of CUSTOMER search for companies that can demonstrate the successes of their products in helping businesses create differentiated customer experiences in the marketplace.

Alorica’s Helix CRM solutions clients have experienced quick implementation, increased efficiency, service channel integration, mutlilanguage support and three layers of security. Benefits of Alorica Analytics include enhanced service experience for customers, increased service performance, customer insight into the voice of the customer, information on-demand and management oversight.

“For 15 years, CUSTOMER has recognized the most ground-breaking products through this prestigious award honoring the most deserving companies. We are proud to honor the greatest achievements in the advancement of customer experience management, CRM and contact center technologies in 2012,” said Rich Tehrani, CEO, TMC (News - Alert). “Alorica’s products have demonstrated excellence as well as provided ROI for the companies that use them.”

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, happening now in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert).Follow us on Twitter.




Edited by Ashley Caputo


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Alorica is a leading Business Process Outsourcing Provider of customer management solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, supply chain and fulfillment, to social CRM and mobile, Alorica offers a seamless customer experience across all service channels. Alorica's award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, California with over 20,000 employees in over 40 domestic, near-shore, and offshore customer management centers, Alorica believes in creating opportunities for its clients, people, and in its communities. For more information, please visit www.alorica.com.

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