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February 16, 2013

TMCnet Business Process Outsourcing Week in Review

By Rachel Ramsey, TMCnet Web Editor

Turning to business process outsourcing allows companies to rest easy knowing their customer service is in the hands of experts and focus on what they do best – their business goals and needs.

This week in the business process outsourcing space, BMC Software (News - Alert), a provider of a comprehensive range of IT management solutions, announced the availability of a robust application performance monitoring (APM (News - Alert)) product portfolio designed to address the growing complexities of diverse and dynamic computing infrastructures and business-critical applications within the computing environments of enterprises. BMC’s APM tools provide greater insight into application performance and end-user experience, which also includes a 360-view of application, middleware and infrastructure layers within the data center. 


Xerox, an enterprise for business process and document management, announced that five employees will take a fully paid leave of absence to contribute to local not-for-profit organizations. The employees will be involved in activities like simplifying the business operations of a global not-for-profit for hospitalized veterans, among other causes. The paid leave is toward the Social Service Leave program, corporate America's first community service sabbatical program that has loaned more than 500 employees to not-for-profits since 1971.

In another coalition organization, the 100,000 Jobs Mission announced it is more than halfway to reaching its goal of hiring 100,000 U.S. military veterans by 2020. The coalition is made up of 94 companies, including business process outsourcer Alorica. Alorica has been lending a hand to Wounded Warriors and American Veterans of the U.S. Armed Forces through its AloriCares program, a division of Alorica that recruits and hires members from these groups to work in the call center environment.

Also this week, Adorama.com, a camera and film equipment E-commerce site, selected Needle, a provider of real-time expert shopping assistance, to enhance its sales and customer brand loyalty. The selection was made following successful test results obtained by its sister-site Leisure Pro. Needle leverages a method which recruits and certifies fans and product experts, and designates them as online salespeople. This process, known as fansourcing, will enable Adorama to use the expertise of photography experts across the country to help its online shoppers.

To stay up-to-date on the latest industry news and trends, be sure to visit the business process outsourcing community each week.





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Alorica is a leading Business Process Outsourcing Provider of customer management solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, supply chain and fulfillment, to social CRM and mobile, Alorica offers a seamless customer experience across all service channels. Alorica's award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, California with over 20,000 employees in over 40 domestic, near-shore, and offshore customer management centers, Alorica believes in creating opportunities for its clients, people, and in its communities. For more information, please visit www.alorica.com.

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