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Business Process Outsourcing Featured Articles
    When it comes to today's customer management functions and processes, the scope and nature of work can be very complex and overwhelming for a company to manage on their own. Fortunately, with the highly sophisticated business and technology landscape available today, there are many business process outsourcers who can step in to provide a wide range of customer management solutions from call center services to supply chain management for both the B2B and B2C sectors. All of these are designed to alleviate the pressure of managing a company's most precious asset, the customer relationship.

    Welcome to the Business Process Outsourcing Community sponsored by Alorica, a leading provider of customer management outsourcing solutions spanning the entire customer lifecycle. From front office processes to back office provisioning of customer related functions, this community will cover the latest in the business process outsourcing space.

    To learn more about the latest trends in business process outsourcing and to keep up to date with the most current breaking news announcements, stay tuned to this community.
  • StoneRiver's Subsidiary to Acquire CSC's Flood BPO
    StoneRiver, a company that provides technology solutions and services to insurance carriers, agents and broker-dealers, recently announced that its subsidiary, National Flood Services, is all set to acquire the flood insurance business process outsourcing ("Flood BPO") unit of CSC.
    [ Read More ]
    05/21/2013
  • Alorica Recognized with MVP Quality Award for Commitment to Superior Customer Service
    Excellent customer service stories quickly go viral (See: Samsung's Galaxy S III cartoon dragon) and they are stories everyone loves to hear. Unfortunately, the same goes for negative customer experiences. The customer experience should be a top priority for businesses of all industries - creating a loyal customer base means providing superior quality and differentiation from your competition.
    [ Read More ]
    05/20/2013
  • Optum and HealthEdge Launch Business Process Outsourcing Services
    Optum unveiled a portfolio of technology-enabled business process outsourcing services that were designed to help healthcare payers enhance their core administrative operations, and adapt to market changes cost effectively.
    [ Read More ]
    05/20/2013
  • Business Process Outsourcing Week in Review
    Turning to a provider of business process outsourcing solutions benefits companies in many ways - it is a cost-effective solution, for one. It also enables company officials to focus on their core business needs by putting business processes, such as customer experience management, in the hands of experts. Here are the top stories in the business process outsourcing space this week.
    [ Read More ]
    05/18/2013
Business Process Outsourcing Industry News
Alorica Voices Series

Creating Great Customer Experiences

Is It The Death Of The Agent?

The Customer Controls the Service Equation

Business Process Outsourcing - Featured Services
Effectively Manage Your Most Precious Assets — Your Customers!

Alorica's award-winning business process outsourcing (BPO) solutions are utilized by some of the world's most elite brands, spanning both the business-to-consumer (B2C) and business-to-business (B2B) sectors and all corners of industry. By helping you maximize the value of your customer relationships across multiple channels and touch points. 


Alorica's comprehensive solutions span the entire customer lifecycle from generating awareness through acquisition, order management, service and support, fulfillment and retention. 


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Knowledge Center

  • Case Study - Airline
    This Fortune 500 Airline Client took its current form when it came out of Chapter 11 protection and merged with another airline in September 2005, and now ranks among the largest U.S. airlines today.
  • Industry Profile - Travel & Tourism
    Due to the emergence of low-cost providers and other competitive pressures, today's travel and tourism companies face declining margins and waning customer loyalty. To survive and excel in this marketplace, airlines, tour operators and hotel chains must find ways to maintain the caliber of service their customers expect - while keeping operating costs under control.
  • Solution Profile - Online Solutions
    For the most part, tech-savvy consumers appreciate the benefits of 24/7 Internet self-service. But sometimes they have a need or concern that requires the human touch.

Featured Podcast

  • 7 Steps to Creating a Powerful Teleprospecting Engine
    When was the last time you performed an audit on your telesprospecting process? Putting actionable strategies in place will convert teleprospecting from a tactical afterthought to a strategic asset.

    Come learn as SiriusDecisions discusses insights from their 2012 Teleprospecting Study.

    Hosted by Jeff Farr, Vice President B2B Solutions, with our Special Guest Speaker, Jason Hekl, Research Director, SiriusDecisions.

Featured Solution

  • Social Media Solutions Overview
    Your Consumers Are Talking. Are You Listening? People today are increasingly using the Web as a platform for sharing their buying experiences, both positive and negative.

Press Releases

  • Alorica Wins Large Employer of the Year Award
    Durant, OK (March 27, 2013) Alorica, (www.alorica.com), a leading provider of customer management outsourcing solutions, announced today they were the recipient of the Large Employer of the Year Award in Durant, OK. Currently, Alorica employs over 500 in the Durant community and is projected to hire more. The company was selected by the Durant Area Chamber of Commerce due to the positive economic impact they have had in the local area and because of the extraordinary efforts in the community through volunteer hours and charitable contributions.
  • Alorica strengthens presence in Cebu, creates jobs
    Makati, Philippines (March 17, 2013) Alorica (www.alorica.com), a leading provider of customer management outsourcing solutions, expands its Philippine operations in Cebu City as part of the company's continued geographic expansion initiative to increase its presence in key growth markets and support in global growth strategy. With more than 40 US domestic, near shore, and offshore customer management centers, Alorica is actively strengthening its ability to provide high-value solutions to its clients in the fastest
    growing business process outsourcing markets in the world.

About Alorica

Alorica is a leading Business Process Outsourcing Provider of customer management solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, supply chain and fulfillment, to social CRM and mobile, Alorica offers a seamless customer experience across all service channels. Alorica's award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, California with over 20,000 employees in over 40 domestic, near-shore, and offshore customer management centers, Alorica believes in creating opportunities for its clients, people, and in its communities. For more information, please visit www.alorica.com.

Featured Awards & Recognition

    With a long history of providing outstanding results for our teleservices clients, Alorica has been honored with numerous awards and recognition. We are proud to share some of our most recent accolades with you.