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October 06, 2012

TMCnet Business Process Outsourcing Week in Review

By Rachel Ramsey, TMCnet Web Editor

Business process outsourcing continues to increase in adoption; there has been a 124 percent increase over the past five years in the number of business process and IT outsourcing contracts with a value of between $10 million and $25 million, signed by midsized companies. As more companies realize the benefits business process outsourcing has to offer, the more news we see every day. Here are the top stories from this week.


SYSPRO, one of the longest-standing, global ERP software companies, has claimed that its ERP system has helped in reducing expenditures and optimizing resources at Hayward Gordon, an Ontario-based designer, manufacturer and distributor of process equipment specializing in mining and wastewater treatment. Officials with SYSPRO said Hayward Gordon brought SYSPRO on board in 1990 after evaluating and testing out several different machinery and equipment ERP solutions, even trying to build its own ERP system.

In related news, Oracle unveiled a waste management solution for the Oracle (News - Alert) E-Business Suite. The new solution automates and monitors waste management processes, which makes it easier for companies to track hazardous materials and dispose them off according to regulatory requirements.

Quest Software (News - Alert) recently released Toad for Oracle 11.6. This new version offers anywhere access to some functionality for Oracle database professionals, the company has stated. When it comes to the development and administration of Oracle databases, Toad for Oracle provides the best possible productivity. The new version brings together the functionality available with a vast array of automation and intuitive workflows.

Lending Club, a platform for investing in and obtaining personal loans, recently signed an agreement with Oracle for Oracle’s ERP Cloud Service. Officials from Lending Club said the company will integrate Oracle’s services with Lending Club's online lending platform to improve decision-making and workflow, implement robust reporting, and take advantage of the inherent scalability and cost savings provided by the cloud.

Securing the large amount of data that is created each and every day is a monumental task. The constant threat from hackers who are trying to access your information means the security measures you use have to work every time an attempt is made. An effective data loss or leak prevention solution protects your data at all times even while it is in use, in motion or at-rest. The risk of data loss or leak becomes that much greater when services are outsourced. NTT Com announced it is going to provide network profiling, file verification and data loss prevention (DLP) for total outsourcing security risk management solutions as part of its Managed Security Services.

The service is especially geared towards cyber attacks targeting enterprises. It will protect ICT environments by detecting threats and reducing the risk of data leakage resulting from targeted attacks by giving customers tools with strong security measures. 

Stay tuned to the business process outsourcing community each week for the latest industry news, trends and resources.





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About Alorica

Alorica is a leading Business Process Outsourcing Provider of customer management solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, supply chain and fulfillment, to social CRM and mobile, Alorica offers a seamless customer experience across all service channels. Alorica's award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, California with over 20,000 employees in over 40 domestic, near-shore, and offshore customer management centers, Alorica believes in creating opportunities for its clients, people, and in its communities. For more information, please visit www.alorica.com.

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