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March 19, 2013

Telepak Expands Use of NetCracker's BSS/OSS Suite

By Anuradha Shukla, TMCnet Contributor

Telepak Networks is supporting the implementation of an end-to-end Service Order Management system by expanding the use of NetCracker’s (News - Alert) BSS/OSS solutions suite.


This expanded use will not only enable automated service fulfillment, but allow faster order processing with a higher degree of accuracy.

Telepak Networks is a regional, full service provider of Internet, telecommunications and network services to residential and commercial customers.

It also provides a backhaul network to wireless carriers in the southeastern United States.

The company already shares a business relationship with NetCracker that supports its next-generation network and service infrastructure.

“Given our previous experience with NetCracker, we decided to work with them once again, knowing that they will provide a proven solution and carry out a seamless implementation that will transform our infrastructure to meet the increasingly complex demands of our growing customer base,” said Gregg Logan, vice president and general manager for Telepak Networks.

The expanded use of NetCracker’s BSS/OSS solutions suite will enable Telepak Networks to gain a real-time, end-to-end view of each order.

The company will also benefit from enhanced order processing automation, remove redundant data entries and better analyze and share information for more informed decision making.

Telepak Networks will now be able to more quickly reduce OpEx and boost revenue as a result of these improved processes.

“We look forward to strengthening our already successful relationship with Telepak Networks as we help them extend and optimize their infrastructure, monetize their assets, and achieve a new level of customer satisfaction,” added Sylvain Seignour, NetCracker’s vice president for Americas and Europe.

NetCracker Technology provides BSS/OSS solutions to service providers around the world. The company was in the news earlier this month when C Spire selected NetCracker’s convergent BSS solution to enhance billing infrastructure.




Edited by Braden Becker


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